HUMAN SERVICE ADMINISTRATOR II

This recruitment has a Selective Qualification. You must meet both, the Minimum Qualifications AND the Selective Qualification.

It is important to complete the Supplemental Question as part of the application process. 

18

Department of Human Services

Family Investment Administration Director's Office

311 West Saratoga Street

Baltimore, MD 21201

This position is critical to the success of the Department of Human Services (DHS), Office of Workforce Development and the overall Family Investment Administration (FIA) operations for the management and supervision of workforce development services in the Local Departments of Social Services (LDSS) and focuses on managing various staff that develop and monitor plans and policies in the LDSS, and analyzes program components and procedures used to move Temporary Cash Assistance (TCA) customers to employment and economic self-sufficiency. The Assistant Director reports to the Director of the Office of Workforce Development and works in collaboration with all Directors of the FIA bureaus to achieve the goals of the agency and requires a highly qualified, creative individual who can work independently, who can represent the agency professionally in multi-agency meetings, who possess proficient knowledge of existing Food Supplement Program, Temporary Cash Assistance and who demonstrates excellent written and verbal communication skills and able to travel throughout the state and overnight stays are to be expected.

The incumbent in this position develops tools for the oversight of performance indicators; provides and delivers written and automated technical assistance for LDSS (Local Departments of Social Services) district offices when needed; monitors corrective actions implemented in order to improve performance; and delivers dynamic and credible in-person and electronic presentations to high-level executive leaders within or outside of DHS (Department of Social Services), local department managers as well as to vendors; provides customer service to both internal and external customers that meet or exceed the standards set by the Department; monitors, analyzes, evaluates, and coordinates LDSS work program performance; supervises staff; ensures the functional and fiscal success of the work programs; develops, maintains, and coordinates a network of key internal and external stakeholder partnerships as necessary to effectively manage, operate and promote the workforce development program; develops plans, policies and programs; writes and communicates effectively; reviews, prepares and processes written assignments in order to respond appropriately to requests or issues accurately and in a timely manner by utilizing the standard writing format and approval process for correspondence; determines the appropriateness and proposed allocations to meet federally and state mandated work program requirements; determines the appropriateness of local department program expenditures in order to further the goals of work programs; determines the impact of departmental policies and their effect on the assigned local departments work program operations; recommends to FIA (Family Investment Administration) leadership policy or operations procedural improvements and systems or legislative changes to improve operations of programs; and performs other related duties.

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.

Notes:

1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience developing and implementing rules, regulations, or standards with the responsibility for carrying out the work of a human services or workforce development program.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have questions concerning the recruitment process for this position, please call 410-767-7147.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country. TTY Users: call via Maryland Relay.