HUMAN SERVICE ADMINISTRATOR III

This is a Management Service position which serves at the pleasure of the Appointing Authority. The closing date been extended.

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Department of Human Services

Child Support Administration

311 W. Saratoga Street

Baltimore Maryland 21201-3500

This position provides direction, coordination, and oversight for the Department of Human Services, Baltimore City Office of Child Support Services (BCOCSS). The Director is responsible for establishing and implementing policy/program initiatives designed to maximize performance in BCOCSS and to increase statewide collections via the Administrative Garnishment of Financial Accounts. The incumbent in this position monitors the programs to ensure absolute compliance with Federal and State law and any audit-related reviews; establishes and directs the State activities for the Court Referral Unit, Undistributed Collections Unit, Investigations Unit, and the Quality Review Unit.

Plans and directs activities necessary for the implementation of contracts or programs; manages the development of project scope, budget, and, schedules; identifies and secures resources necessary for implementation; monitors compliance with contract and grant requirements and any necessary corrective action plans; manages the development of any necessary regulations and policy for the programs in accordance with the project plan; provides ongoing training and technical support; directs and oversees an annual $8 million contractual privatization project in Baltimore City including monitoring of the contract to ensure contractor compliance and frequent onsite presence and meetings; oversees office functions operated and managed by 20 State workers (undistributed collections, investigations, and court activities) and 87 contracted staff (office conferences, correspondence, filing of child support orders and affidavits of paternity with the court via Office of Special Counsel), as well as work closely with the Office of Special Counsel; coordinates implementation of CSA initiatives with BCOCSS; handles and coordinates human resources related issues for CSA staff assigned to the BOCSS; works closely with Human Resource Development and Training, the HR Specialist assigned to CSA and the CSA Deputy Executive Director of Programs to conduct staffing assessments, address retention/promotional growth strategies of the Baltimore City office, and create staffing plans; and works closely with CSA Audit staff to assist with the coordination of audits and ensures appropriate corrective action plans are implemented within the BCOCSS.

Ensures appropriate adherence to Federal regulation, State statute, State policy and procedures, etc.; ensures emergency evacuation planning, continuation of operations planning and implementation, and proper space utilization of State staff or satellite locations; provides assistance and support to BCOCSS as necessary to activate continuation of operations plans when an emergency situation arises and travels to assist onsite as needed; directs and oversees various special projects and programs such as access and visitation and employment and training programs for non-custodial parents; ensures grant applications are developed to ensure the programs respond to the needs of the service population; submits grant applications and waiver requests to the Federal Office of Child Support Enforcement for use of incentive funding to support programs; serves on development and implementation committees for the Couples Advancing Together, Workforce Development, etc.; directs analysis of (WIOA) regulations and their impact on the Temporary Assistance to Needy Families (TANF) and Supplemental Nutrition Assistance Program (SNAP) E&T programs; oversees the preparation, coordination, monitoring and review of reports, surveys, Request for Proposals (RFPs), agreements, and other documents to ensure execution by entities both within and outside BCOCSS in a timely manner; coordinates occasionally with the Federal Administration for Children and Families, Office of Child Support Enforcement, Region III located in Philadelphia to ensure Special Projects are communicated and meet federally mandated requirements; and performs other related duties as assigned.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.  

Experience: Eight years of experience in administrative, professional or technical work, three years of which must have involved supervision of other employees or exercising responsibility for program development.  

Notes:

1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.  

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education, three (3) years of which must have been in an administrative supervisory or consultative capacity.

One year of the required minimum qualification experience must have been in writing and monitoring grants and contracts.

The ideal candidate will possess the following:  

• One year of experience establishing, developing and implementing policies and program initiatives in the Title IV-D Child Support Program.
• Strong customer service and communication skills.
• Experience with prioritizing and multi-tasking effectively.
• Experience with time management, priority setting and problem-solving skills.

The assessment will consist of a rating of your education, training and experience related to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  All information concerning your qualifications must be submitted by the closing date.  You must possess the minimum qualifications to be considered for this position.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment and clearly indicate your college degree and major on your application.  Credit may be given for relevant part-time, temporary, or volunteer experience including the number of hours worked per week. 

STATE OF MARYLAND BENEFITS

If you have any questions about this recruitment, please contact the Department of Human Services at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded.  Please clearly indicate your college degree and majors on your application.  If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to: DHS/Employment Services Division, attn: Jocelyn Maschal, 311 W. Saratoga Street, Room 141, Baltimore MD  21201-3500.  The paper application must be received by 5 p.m. close of business on the closing date of the recruitment.  No postmarks will be accepted.  The previous Maryland State application (MS-100) will not be accepted.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.