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JOB SERVICE SPECIALIST II

Recruitment #18-003210-0005

GRADE

11

LOCATION OF POSITION

DWDAL - Bel Air

Main Purpose of Job

To work with businesses to address their needs by providing the highest level of service that will support the economic stability of the labor force, businesses and the community. Contact businesses in person or by telephone or other means to solicit job orders; Serve as account executive for businesses by maintaining regular contact and arranging requested services. Inputting job orders into the automated system according to employer specifications; Verifying job order status by telephone, fax, or other means, and updating jobs order in the automated system; Providing labor market information to customers to enable informed decisions on labor trends and economic conditions by using appropriate resource materials and automated systems. Cold calling, job matching. Use CRM to document contacts. Activate employer accounts. Frequent in-person business contact required.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in the field of workforce development, taking job orders, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability.

Note:

1. Education at an accredited college or university may be substituted for one year of the required experience at a rate of thirty credit hours for each year of experience.

2. Active duty military recruiting experience or career counseling experience may be substituted on a year-by-year bases for the required education.

SELECTIVE QUALIFICATIONS

If you're not using college credits to substitute for experience, applicants will need to have one of the two years of experience in Workforce Development Programs, Marketing or Sales.

DESIRED OR PREFERRED QUALIFICATIONS

1. One year experience interviewing and assessing employer needs and attend business-related events sponsored by business organizations.  

2. One year experience in promotional outreach with recruitment campaigns to provide job seeker skills for purpose of matching employment.

 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 18-003210-0005
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

email address: Stephanie.dunphy1@maryland.gov    

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.