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JOB SERVICE SPECIALIST II

Recruitment #18-003210-0006

Introduction

The Department of Labor, Licensing and Regulation (DLLR), Division of Workforce and Adult Learning (DWDAL) is accepting applications from qualified candidates for Job Service Specialist II. Please be advised that travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.

GRADE

11

LOCATION OF POSITION

Statewide - Multiple Vacancies

Main Purpose of Job

To work with employers and job seekers to address their employment needs by providing the highest level of services that will support the economic stability of the labor force, businesses and the community.

POSITION DUTIES

  •  Interviews job applicants to determine occupational qualifications and classifications and analyzes work experience, education and vocational training and degree of job readiness;
  • Evaluates an applicant's qualifications such as education, experience and skills, in order to select only those applicants for referral who are qualified for vacancies reported by employers;
  • Advises applicants on workforce development program policies and procedures and offers guidance on techniques of applying for jobs;
  • Conducts interviews for job applicants who are experiencing problems in occupational choice or occupational adjustment;
  • Appraises applicant's suitability for a variety of job openings available and assists applicant in choosing between alternatives, then refer applicant to employer
  • Receives job orders from employers and determines job content, skills and abilities requires and other occupational data necessary for selection of qualified workers;
  • Evaluates need for specialized or technical services by applicants and employers, and arranges for services to meet these needs;
  • Solicits employers to develop a job for a specific applicant or group of applicants and encourages employers to modify selection requirements to enable acceptance of disadvantaged applicants;
  • Promotes the continuing use of the public workforce development service or special programs for the disadvantaged by employers;
  • Develops and maintains working relationships with employers in an effort to solicit interviews for specific applicants, provides specials recruitment services, keeps abreast of current and potential employer needs, and promotes a greater mutual understanding of programs and services;

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in the field of workforce development, taking job orders, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability.

Note:

1. Education at an accredited college or university may be substituted for one year of the required experience at a rate of thirty credit hours for each year of experience.

2. Active duty military recruiting experience or career counseling experience may be substituted on a year-by-year bases for the required education.

SELECTIVE QUALIFICATIONS

Two years customer service experience.

DESIRED OR PREFERRED QUALIFICATIONS

- One year of experience interviewing and assessing jobseeker skills for purpose of matching to employment.
- Ability to speak and read languages in addition to English.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR /DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will select those candidates most closely demonstrating the qualifications for interview.

BENEFITS

FURTHER INSTRUCTIONS

Online application process is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (EASY ID#) and job announcement number on any documentation to ensure timely processing.  

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources

Attn: 18-003210-0006/ Ms. Stephanie Dunphy

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

E-mail Address: Stephanie.dunphy1@maryland.gov

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

The MD State Application Form can be found online Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

TTY  Users: call via Maryland Relay




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