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Recruitment #18-003213-0002


The Department of Labor, Licensing and Regulation (DLLR), Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Job Service Specialist Supervisor I in the Office of Workforce Development (OWD), American Job Center, Cecil County of the Susquehanna Region in Elkton, MD.  Please be advised that minimal travel may be required and a State vehicle may not always be available.  Reimbursement for use of personal vehicle will apply according to the State travel policy.




Office of Workforce Development (OWD), American Job Center,

Cecil County of the Susquehanna Region in Elkton, MD.

Main Purpose of Job

A Job Service Specialist Supervisor I is the supervisory level of work in the field of workforce development. The Job Service Specialist Supervisor I directs a major workforce development phase in a large local office or a special workforce development program in a designated geographical area and supervises subordinate staff. Employee receive supervision from the Labor Exchange Administrator. The work may require travel to various employer work sites in order to promote use of public workforce development. Positions in these classifications are evaluated using the Classification Job Evaluation Methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of a class specification.


Supervises Job Service Specialists and may supervise Job Service Associates and other clerical staff;

Directs the operations of a workforce development unit or units that conduct interviews with persons seeking employment and provides assistance to employers needing qualified personnel to fill vacancies;

Ensures that the operations of the workforce development unit or units comply with the policies, directives, and objectives of the Department of Labor, Licensing and Regulation; Evaluates operational problems, processes and procedures and develops and recommends solutions or alternative plans of action to correct problems and increase efficiency of operations;

Conducts meetings with subordinate staff to discuss operational problems and clarify operating procedures and policy issues;

Advises employers of specific labor market conditions, current recruitment methods and selection techniques;

Explains Department of Labor, Licensing and Regulation policies and procedures to employers, applicants, and the general public;

Resolves complaints and misunderstandings between applicants, employers, and the general public; Assists in developing changes in procedures concerning workforce development; Develops and maintains working relationships with employers, in an effort to solicit interviews for specific applicants, provides special recruitment services, keeps abreast of current and potential employer needs and promotes a greater mutual understanding of programs and services;

May assist employees in providing services involving special workforce development projects .


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of experience in the field of occupational placement and job development involving conducting interviews with persons seeking employment and for providing assistance to employers needing qualified personnel to fill vacancies.


1. Additional experience involving taking job orders from employers or job development, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability may be substituted on a year-to year basis for the required education.

2. Education at an accredited college or university may be substituted for one year of the required experience at the rate of thirty credit hours for each year of experience for up to two years of experience.

3. Active duty military recruiting experience or career counseling experience may be substituted on a year-by-year bases for the required education or experience.


- Two years experience in Workforce Development programs, knowledge, policies, and procedures

- Two years of supervisory experience


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



If you have any questions about this recruitment, please contact the Department of Labor, Licensing and Regulation at 410-230-6300.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:

DLLR Office of Human Resources
Attn: 18-003213-0002
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

TTY  Users: call via Maryland Relay