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Towson Claim Center Location Only

Recruitment #18-003221-0001


The Maryland Department of Labor, Licensing and Regulation, Division of Unemployment Insurance (DUI) is accepting applications from qualified candidates for the position of Unemployment Insurance Intermittent Associate. These are contractual positions.




Towson, Maryland

Main Purpose of Job

The purpose of this position is to assist in executing the mission of the Department of Labor, Licensing, and Regulations and achieving the agency's goals. Interview individuals applying for unemployment insurance benefits to obtain the necessary information to process claims in accordance with established guidelines to provide high quality customer focused services that regulate the distribution of unemployment insurance benefits, to support the economic stability of the state.


-Interviews claimants for unemployment insurance benefits, individually by telephone to obtain and record demographic, wage and work information

-Analyzes information to determine the appropriate claim type for unemployment insurance benefits.

-Verifies eligibility and ensures prompt payment of benefits.

-Takes initial claims by the evaluation of fact and detects eligibility issues.

-Obtains work and wage information by interviewing claimants and employers.

-Conducts Eligibility Review Interviews (ERI) to discuss continuing eligibility for benefits and re-employment assistance by interviewing claimants and examining their work search records for the purpose of evaluating work search efforts and developing a re-employment assistance plan.


Education: Graduation from a standard high school or possession of a State high school equivalence certificate.

Experience: One year full-time paid employment in the Maryland State classification of Unemployment Insurance Claims Aide III or equivalent classification in the Employment Security Administration. 




All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a temporary/contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. 


If you have any questions about this recruitment, please contact the Department of Labor, Licensing and Regulation at 410-230-6300.

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

Online application process is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 18-003221-0001 (UI Intermittent Claims Associate) CW

1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.