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ADMINISTRATIVE OFFICER II

Agent Administration Supervisor

Recruitment #18-003235-0017

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Introduction

This is a current vacancy with the Maryland Lottery and Gaming Agency open to current MLCGA Employees ONLY.

GRADE

14

Main Purpose of Job

The main purpose of this position is to manage and process applications for retailer's to become license lottery retailers and enable them to sell lottery products.

POSITION DUTIES

 

Manage the overall application process to ensure that approved applicants are licensed and operational in a period not to exceed 90 calendar days.  This includes, but is not limited to, verifying owner information with various State and county agencies ensure financial and operational stability as a licensed Lottery retailer.

 

 

Oversee the maintenance and accuracy of the agent database which is utilized for tracking the application process as well as producing numerous reports for agency, while monitor and evaluates the volume of work being assigned to subordinates and set priorities to maintain an expeditious process for applicants.

 

 

Oversee and manage the financial review process of potential and existing Lottery Retail Agents to ensure their fiduciary responsibility, credit and bonding worthiness to minimize financial risk to MSLA.

 

  

Analyze and study Articles of Incorporation and Liquor License of retailer prior to giving recommendations and approval of retailer’s application.  

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Two years experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Customer Service Experience

Supervisory Experience

LIMITATIONS ON SELECTION

THIS VACANCY IS ONLY OPEN TO CURRENT MLGCA EMPLOYEES ONLY.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. 

EXAMINATION PROCESS

The examination for this position will consist of a rating of your training and experience as found on your application.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit. 

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper applications.

 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:    

 

Maryland Lottery and Gaming Control Agency

 

ATTN: Human Resources Department - 1800 Washington Blvd., Suite 330, Baltimore, MD 21230

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

 

APPLICATIONS MUST BE RECEIVED NO LATER THAN THE CLOSE OF BUSINESS ON THE DATE LISTED ON THE ANNOUNCEMENT TO BE CONSIDERED.

 

TTY Users: call via Maryland Relay




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