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FAMILY INVESTMENT SPECIALIST SUPERVISOR I

STATEWIDE RECRUITMENT

Recruitment #18-003254-0001

Introduction

This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Department of Social Services throughout the State.

If you have previously applied and been approved for this recruitment, 18-003254-0001, please do not reapply. This recruitment is being reposted to allow those not previously approved for this recruitment to apply.

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

ALL approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band.

Placement on this list as Best-Qualified is not a guarantee that you will be offered an interview for any given vacancy.

To find out if a Local Department of Social Services is currently recruiting for this classification, please contact their personnel office directly; contact information for our Local Departments of Social Services can be found at the Department of Human Services website, http://dhr.maryland.gov/local-offices/ .  

GRADE

15

LOCATION OF POSITION

STATEWIDE

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

Main Purpose of Job

Family Investment Specialist Supervisor is one of two supervisory levels of work overseeing units of Family Investment Specialists involved in the determination of eligibility of applicants for programs of the Family Investment Administration (FIA) and the quality control review of those determinations. Employees are responsible for the interpretation and application of laws, regulations and policies relevant to FIA programs for the analysis of procedures, and the recommendation of new or revised procedures. Employees supervise lower-level Family Investment Specialists and clerical workers. Employees in this classification receive general supervision from a Social Service Administrator, Human Service Administrator or higher-level administrator. Employees may be required to work evenings and weekends and may be required to visit customers in their homes or at facilities such as nursing homes, group homes and hospitals.

POSITION DUTIES

Examples of Work:

Supervises one unit of workers involved in determining customer eligibility for FIA programs or the quality control review of those determinations.

Assigns work and reviews case records for completeness, accuracy, the application of and compliance with State and federal policy, procedures, laws, rules and regulations.

Plans and controls workload to assure quality of service.

Analyzes work to determine causes of errors, and recommends and implements corrective actions, and policy and procedural changes when necessary.

Trains staff in work management and technical areas of the work.

Interprets State and federal policy and procedures, laws, rules and regulations regarding public assistance programs.

Records information in automated databases and classifies and codes errors for statistical analysis.

Serves as an advocate on behalf of customers.

May meet with community groups, or State or federal staff as a representative of the department.

May prepare appeal packages or testify in administrative/appeals hearings.

May make visits to customers homes to gather information.

Performs other related duties.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

EDUCATION: Possession of a Bachelor’s degree from an accredited college or university.

EXPERIENCE: Four years of experience determining eligibility for governmental assistance programs or monitoring for compliance in those programs.

NOTES:

1. Additional experience as described may be substituted on a year-for-year basis for up to four years of the required education.

2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Resources do not have the authority to accept substitutions or equivalents.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band.   

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. Please report all experience and education related to this classification's minimum qualifications. Please include all appropriate computer and software employment experience in your listing of job duties.

It is important that you provide complete and accurate information on your application, including clearly indicating any college degrees and majors, "from-to" employment dates, job duties, and hours worked per week.   

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services  

Examination Services Unit

Attention: Scott Waddel 

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882; scott.waddel@maryland.gov: Voice 410-767-7255, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.