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Recruitment #18-003254-0001


This Statewide Recruitment is reopened to allow additional candidates to apply and to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Department of Social Services throughout the State.

If you have previously applied and been approved for this recruitment, 18-003254-0001, please do not reapply; you remain eligible for this recruitment and your expiration date for the eligible list for this recruitment has been extended.

If you applied previously for this recruitment, did not meet the minimum qualifications and would now like to reapply, please contact the HR Analyst listed on this job posting for assistance.

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.





Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

Main Purpose of Job

Family Investment Specialist Supervisor is one of two supervisory levels of work overseeing units of Family Investment Specialists involved in the determination of eligibility of applicants for programs of the Family Investment Administration (FIA) and the quality control review of those determinations. Employees are responsible for the interpretation and application of laws, regulations and policies relevant to FIA programs for the analysis of procedures, and the recommendation of new or revised procedures. Employees supervise lower-level Family Investment Specialists and clerical workers. Employees in this classification receive general supervision from a Social Service Administrator, Human Service Administrator or higher-level administrator. Employees may be required to work evenings and weekends and may be required to visit customers in their homes or at facilities such as nursing homes, group homes and hospitals.


Examples of Work:

Supervises one unit of workers involved in determining customer eligibility for FIA programs or the quality control review of those determinations.

Assigns work and reviews case records for completeness, accuracy, the application of and compliance with State and federal policy, procedures, laws, rules and regulations.

Plans and controls workload to assure quality of service.

Analyzes work to determine causes of errors, and recommends and implements corrective actions, and policy and procedural changes when necessary.

Trains staff in work management and technical areas of the work.

Interprets State and federal policy and procedures, laws, rules and regulations regarding public assistance programs.

Records information in automated databases and classifies and codes errors for statistical analysis.

Serves as an advocate on behalf of customers.

May meet with community groups, or State or federal staff as a representative of the department.

May prepare appeal packages or testify in administrative/appeals hearings.

May make visits to customers homes to gather information.

Performs other related duties.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

EDUCATION: Possession of a Bachelor’s degree from an accredited college or university.

EXPERIENCE: Four years of experience determining eligibility for governmental assistance programs or monitoring for compliance in those programs.


1. Additional experience as described may be substituted on a year-for-year basis for up to four years of the required education.

2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Resources do not have the authority to accept substitutions or equivalents.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.


For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.  

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.  

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.   

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.  

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.  

TTY Users: call via Maryland Relay