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FAMILY INVESTMENT SPECIALIST IV

STATEWIDE RECRUITMENT

Recruitment #18-003547-0001

Introduction

This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Department of Social Services throughout the State.

If you have previously applied and been approved for this recruitment, 18-003547-0001, please do not reapply. This recruitment is being reposted to allow those not previously approved for this recruitment to apply.

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

ALL approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band.

Placement on this list as Best-Qualified is not a guarantee that you will be offered an interview for any given vacancy.

To find out if a Local Department of Social Services is currently recruiting for this classification, please contact their personnel office directly; contact information for our Local Departments of Social Services can be found at the Department of Human Services website, http://dhr.maryland.gov/local-offices/ .  

GRADE

13

LOCATION OF POSITION

STATEWIDE

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.  

Main Purpose of Job

A Family Investment Specialist IV is the advanced and lead level of work providing specialized services in eligibility determination or quality assurance review of customer eligibility for Family Investment Administration (FIA) programs. In eligibility determination, employees are assigned special, complex cases and in quality control, employees review a required number of cases processed by eligibility determination workers to assure accuracy and compliance with State and federal regulations.

POSITION DUTIES

Examples of Work:

Assigns and reviews the work of and trains lower-level Family Investment Specialists in completeness, accuracy, application of and compliance with State and federal policies, procedures, laws, rules and regulations.

Provides specialized services in the Family Investment Administration (FIA) of the Department of Human Resources in eligibility determination or quality control.

 Reviews cases processed by eligibility determination workers for Public Assistance, Medical Assistance, Food Stamps or other services in the Family Investment Administration (FIA) of the Department of Human Resources.

For quality control, reviews eligibility determinations for accuracy and compliance with State and federal policies, procedures, laws, rules and regulations.

Calculates income and resources to verify benefit category and level.

Interviews clients to verify information in case records.

Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations such as income, resources, residency and household composition.

Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further follow-up.

Determines causes of errors in eligibility determinations and recommends corrective actions.

Reviews reports and applies that information to the review of eligibility determinations.

Records and updates information in automated databases and classifies and codes errors for statistical analysis.

Serves as an advocate on behalf of customers.

May prepare appeal packages or testify in administrative and appeals hearings.

May make home visits to customers’ homes to gather information.

Performs other related duties.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be approved and appear on the list of candidates eligible for hire.

EDUCATION: Possession of a Bachelor's degree from and accredited college or university.

EXPERIENCE: Three years experience determining eligibility for governmental assistance programs or monitoring compliance in those programs.

NOTES:

1. Additional experience determining eligibility for governmental assistance programs or monitoring compliance in those programs may be substituted on a year-for-year basis for up to four years of the required education.

2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Resources do not have the authority to accept substitutions or equivalents.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. Please report all experience and education related to this classification's minimum qualifications. Please include all appropriate computer and software employment experience in your listing of job duties.

It is important that you provide complete and accurate information on your application, including clearly indicating any college degrees and majors, "from-to" employment dates, job duties, and hours worked per week.   

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BARGAINING UNIT STATUS

This position is in a covered bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If you are unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Kendra Young

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email kendra.young@maryland.gov.

For questions concerning this position, please email kendra.young@maryland.gov.

Do not submit unsolicited documentation.  Resumes and copies of diplomas are not required for this examination process.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.