**RE-POST** COMPUTER NETWORK SPECIALIST II

This is a contractual position with limited State benefits.

DPSCS - Information Technology & Communications Division (ITCD)

1201 Reisterstown Road, Building F

Pikesville, MD 21208

The main purpose of this position is to ensure the availability of adequate telecommunication services to users 24 hours per day/ 7 days per week.  This includes lead level of work planning, integrating and maintaining software and hardware to include operating system and network communication software. 

This position is considered Emergency Essential.

Resolves Technical Issues and Problems

·         Receives trouble tickets from Remedy Call Tracking System, the TSR (Telecommunication Service Request) process, as well as emails and telephone calls.

·         Meet with user/s to discuss circumstances and/or symptoms of problems in order to determine proper course of action to obtain resolution.

·         Communicate with management, the findings of meetings with user and proposed possible solutions or alternatives.

·         Implement solutions as directed by management.

·         Update Remedy and management with information pertaining to the resolution of problems.

·         Utilize Remote Service software to access the required system to investigate and resolve the problem.

·         Place service call to outside vendor supporting hardware and/or software to schedule repairs in accordance with established policies and procedures.

·         Meets with other ITCD (Information Technology and Communication Division) team members to communicate issues and develop resolutions.

·         Initiate and perform the appropriate industry standard troubleshooting methods.

·         Provide documentation of setup and configuration for clients and maintain documentation.

·         Update inventories as directed.

·         Performs moves, adds and changes (MACs) and infrastructure changes thus ensuring that the system or unit is functioning properly.

·         Track any IT related problems.

·         Follow-up with users.

·         Report unresolved problems to management.

Serves as a Departmental Resource for Telecommunications Related Issues

·         Develop and maintain proficiency in the use of agency standard telecommunication technologies

·         Assist and train users in the operation of telecommunications devices.

Delivers Enhanced Customer Service

·         Determine customer needs, answer questions and volunteer necessary information

·         Alert users on status of tickets.

·         Develop and maintain working cooperation with Department of Public Safety and Correctional Services and other state and federal agencies within the law enforcement communities

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

 3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

 4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

1 year of experience administering and supporting large Private Branch Exchange (PBX), Voicemail, and call accounting systems as both stand-alone and campus environment.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

Experience installing, troubleshooting and repairing CAT3 and CAT5/5e cabling.

Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

To submit your qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Online applications are STRONGLY recommended; if you do not have internet access, please mail your application by the closing date to:

HRSD-Recruitment & Examination

ATTN: Cynthia Wingate

6776 Reisterstown Road, Suite 309

Baltimore, MD 21215

For more information, please call 410-585-3060 or email cynthia.wingate@maryland.gov

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.