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COMPUTER NETWORK SPECIALIST II

LAN/WAN Support

Recruitment #18-004413-0009

Introduction

This position is considered emergency essential by Department of Public Safety & Correctional Services (DPSCS). An emergency essential employee is one whose duties are of such a nature as to require the employee to report to work or remain at the work site to continue agency operation during an emergency situation.     

 

GRADE

17

LOCATION OF POSITION

Information Technology & Communications Division

1201 Reisterstown Road, Pikesville, Maryland 21208

Main Purpose of Job

The main purpose of this position is to insure the availability of adequate networking services to users twenty-four hours a day, seven days a week. This includes lead level of work planning integrating and maintaining software and hardware for local and wide networks communications software.

POSITION DUTIES

Duties include engineering, designing, planning and installing, network hardware and software. The planning and engineering should entail providing maintenance information to the network staff to support the Department of Public Safety & Correctional Services (DPSCS) network. These tasks require knowledge of hardware and software offerings made by the network industry. The design and installation of network hardware and software, whether it is a new or advanced technology, often dictates that major enhancements are made to the (DPSCS) network. Engineer, design and implement the network capacity planning functions. This position is also responsible for planning and implementing the network capacity analyst tools used to monitor the service given to the user community as well as to plan for upgrades to maintain a reasonable and predictable throughput to the users.

Monitor network service on a continuing basis, advising subordinates immediate changes to improve service when and where applicable, and make recommendations for procurement of longer range solutions to potential performance problems. The monitoring of network systems for performance evaluation requires knowledge in both hardware throughput capabilities and software options for performance improvement. These resources cannot be separated and must be evaluated and modified as an entity.

Consult and coordinate with upper management within the (DPSCS) Data Center, other state and local government data centers, in regards to network availability, performance and system status and enhancements.

Evaluate network system malfunctions and advise the immediate actions to be taken, as well as establish procedures to diminish the occurrences of such malfunctions. The diagnosis of network problems requires a diversified knowledge of hardware and software currently in the environment.

Review and evaluate combinations of currently installed and newly offered hardware and software for wide area network systems, in order to make recommendations for more effective service to user and/or diminish cost. The area of controlling diversely different computer systems requires knowledge in hardware engineering and user configuration interface options, as well as the software base necessary to control the network environment.

Consult and coordinate with network software/hardware vendors and network/data communications services providers with regards to system performance, enhancements and maintenances. Prepare and maintain the written procedures for the WAN Unit relating to all network system hardware and software.

Other duties as assigned.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

 3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

 4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

  • Local Area Network (LAN) and or Wide Area (WAN) experience

  • Experience in the design, integration and implementation of complex networks to include the following: EIGRP, OSPF, VRF routing protocols, MPLS, Cisco Catalyst OS, IOS, CSS OS and VLANS’s Etherchannel, ASR’s, Nexus switching, Cisco 3900 and 2900 series routers.

  • Experience with ATM and Frame-Relay configuration troubleshooting as well as Orion Network Performances Monitor.

  • Cisco Certification and/or training (CCNA- Cisco Certified Network Associate)

SELECTION PROCESS

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the closing date. Successful candidates will rank as Best Qualified, Better Qualified, or Qualified and will be placed on the eligibility list for one year.

EXAMINATION PROCESS

The assessment will be a rating of your application based on education, training and experience as they relate to the requirements of this position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related experience and education. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

To submit qualifying documents, the preferred method is to upload them using the online application; however, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (enclose a cover sheet with your contact information, position name, recruitment number and the number of pages faxed).

Resumes will NOT be accepted in lieu of completing an application.

Online applications are STRONGLY preferred. If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

HRSD-Recruitment & Examination ATTN: Thomasine Johnson

6776 Reisterstown Road, Suite 309 Baltimore, MD 21215

We will not consider information submitted after the closing date of this announcement. If you have any questions about this recruitment, please email: thomasine.johnson@maryland.gov

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting retaining and promoting