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COMPUTER NETWORK SPECIALIST II

IT SPECIALIST

Recruitment #18-004413-0012

Introduction

This is a Position Specific Recruitment for the Department of Human Services (DHS) Harford County Department of Social Services.  

GRADE

17

LOCATION OF POSITION

Department of Human Services

Harford County Department of Social Services

Local General Administration

2 South Bond Street

Suite 300

Bel Air,MD 21014

Main Purpose of Job

The Harford County Department of Social Services IT Unit is vital to the agencies' mission of "empowering people in need and protecting vulnerable children and adults" by ensuring that all facets of information technology are fully operational for program staff serving customers in the Family Investment, Child Welfare, Adult Services and Child Support Enforcement divisions. The main purpose of the Computer Network Specialist is to provide daily support, hands-on guidance and customer service to the needs of more than 190 users regarding maintenance of computers, software, hardware and telecommunication devices and systems.

POSITION DUTIES

Consults with users to discuss LAN/ WAN computer network software and hardware needs and usage.

Installs operating systems software and network communications software for computer networks and customizing software.

Develops training to provide assistance and training classes to staff for all Google products relative to the State of Maryland.

Acts as Accountable Officer for IT equipment. Maintains inventory listing of IT equipment, active, inactive or disposal-ready.

Acts as primary IT Security Monitor.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. 

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

 3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

 4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

1.One year of experience in installing operating systems software and network communications software for computer networks and customizing software.

2.One year of experience in developing trainings to provide assistance to staff for all Google products relative to the State of Maryland.

3.One year experience in using Microsoft Office Suite software applications as well as,Google Suite applications including: sheets, docs, mail, calendar, and voice.

4.Excellent Team player skills.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. 

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention:  Moses Devaprakasam

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email moses.devaprakasam@maryland.gov ; Voice 410-767-7416, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment.  TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.