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IT SYSTEMS TECHNICAL SPECIALIST

Recruitment #18-004488-0002

Introduction

Maryland Health Benefit Exchange is a state agency that administers Maryland Health Connection, the state’s health insurance marketplace. Come join an award-winning IT team. Recent honors include: 2015 Human Services Information Technology Award. MHBE's mobile app and a redesign of its MarylandHealthConnection.gov website earned the Best Marketing Technology Campaign award from the American Marketing Association (AMA) Baltimore in April 2007.

GRADE

19

LOCATION OF POSITION

750 East Pratt Street, 6th Floor, Baltimore, MD 21202

Main Purpose of Job

Within the Network and Infrastructure Unit, the main purpose of the IT Systems Technical Specialist is to provide planning, designing, developing, testing and implementing improvements and new or advanced systems or applications across an entire area of specialization in application, communication, database, or operating systems software technology.

POSITION DUTIES

Website Design and Maintenance:

Develops and maintains content for multiple websites as required. This includes the agency intranet and two external sites. Maintains an inventory and controls versioning of web content via the use of content management software. Develops and maintains website navigational structure and taxonomy.

Technical duties:

Monitors website analytics to recommend and implement content and design improvements.

Coordinates and plans regular updates and patching to website software.

Troubleshoots issues, including content version problem, links, order flows, and registrations.

Participates in security reviews related to website access as required.

Ensures website design and function meets security standards consistent with minimal acceptable risk standards for exchanges (MARS-E).

Assists with implementation of SSL (Secure Socket Layer) SSL certificates. 

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology.

Experience: Three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology may be substituted for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may be substituted for the required education.

3. Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year- for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.  

DESIRED OR PREFERRED QUALIFICATIONS

1. Bachelor's degree with commensurate experience in technology that aligns with the position  duties. 

2. Practical knowledge of website and development technologies technologies such as CSS, Javascript, PHP, Social Media API’s, Wordpress, Apache and Tomcat.

3. A portfolio of documented website design capabilities.

4. Experience integrating web systems with applications.

5. Five or more years of experience as a webmaster for a large customer base.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

The assessment may consist of a rating of your education, training and experience related to the requirements of the position. The rating may also be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all education and experience related to this position. Qualified candidates will be rated as either Best Qualified, Better Qualified, or Qualified and placed on the eligible list for a period of at least one year. 

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. The online application process is STRONGLY recommended.  However, if the online access is not available to you, you may complete and submit a completed paper application along with the supplemental questionnaire (if applicable) to:

Shadrick Phillips

Maryland Health Benefit Exchange

750 East Pratt St., 6th Floor

Baltimore, Maryland 21202

If you have any questions concerning this position, please email: shadrick.phillips1@maryland.gov

TTY  Users: call via Maryland Relay 1-800-735-2258.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

 

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