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IT SYSTEMS TECHNICAL SPECIALIST

Recruitment #18-004488-0009

Introduction

The vision of the Department of Information Technology (DoIT) is to lead the State in the creation and implementation of world-class information technology solutions to improve IT infrastructure and government services and keep Maryland current within IT industry trends.

DoIT is seeking a candidate who is detail oriented, has the ability to interpret customer technical requirements and has strong interpersonal communications skills.   

GRADE

19

LOCATION OF POSITION

Maryland Department of Information Technology (DoIT)

100 Community Place

Crownsville, MD  21032

Main Purpose of Job

The IT Systems Technical Specialist is the full performance level position that will plan, design, and develop improvements and new or existing advanced systems or applications across multiple agencies to include the third party hosting platform environment(s). 

This position will assist in the creation of work orders, provide technical expertise and guidance for customers to ensure application, cloud hosting platforms, communication, database, or operating systems software technology is being implemented accurately, within budgetary constraints and being operated and maintained as efficiently and effectively as possible.

POSITION DUTIES

Plans, designs and develops Third Party Hosting environments (for example:  Amazon Web Services and Microsoft Azure) for applications and systems across an entire area to include but not limited to, communication, web application firewalls, virtual private cloud networks, network access controls, server and storage, databases or operating systems software technology. 

Analyzes, designs and models broad projects and studies requiring critical resolution of difficult information technology issues in designated area of specialization.

Performs in-depth analysis of various customer information technology projects to include consideration of technical matters, costs and compatibility with existing hardware or software, and prepares related narrative reports, work orders, technical documentation. 

Develops the structure, methodology and use for major elements of an information technology implementation as they relate to Third Party Hosting platform services. 

Advises management in matters related to designated areas of specialization to maintain efficient and cost effective information support functions by recommending solutions or alternatives to problems, new projects and changes in objectives in consideration of factors such as availability of resources, cost effectiveness and overall program policies and objectives.

Provides expert technical advice and guidance to information technology staff such as programmers, systems analysts, operators, technical support specialists, network specialists, database specialists, vendors and supervisory personnel and to departmental management regarding future directions, new opportunities in leveraging the platform, customization, software or hardware enhancements and software or hardware purchase recommendations in designated area of specialization. 

Performs special assignments such as feasibility studies which involve long-range planning and an understanding and evaluation of diverse technical options in designated area of specialization to determine the course of current and future information technology solutions, methods and standards.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology.

Experience: Three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology may be substituted for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may be substituted for the required education.

3. Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year- for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Our preferred candidate will have the following:

Be an AWS Certified Solutions Architect

Current or prior employment in a large scale data center (100+ servers)

Five (5) years of application support, working knowledge of Microsoft operating systems, Active Directory and MS-SQL database administration and third party hosting terminology.  

LIMITATIONS ON SELECTION

****LIMITED TO CURRENT STATE OF MARYLAND EMPLOYEES ONLY****

SELECTION PROCESS

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be placed on the employment (eligible list for at least one year).

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

The on-line application process is STRONGLY preferred.  If the on-line application process is not available, you may submit a paper application, supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston St.,

Suite 608

Baltimore, MD  21201

For inquiries regarding this recruitment, please call 410-767-4850. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Resumes will NOT be accepted in lieu of completing the on-line or paper application. 

Appropriate accommodations for individuals with disabilities are available upon request by calling 410-767-3623.

We thank our Veterans for their service to our country, and encourage them to apply. 

Bilingual applicants are also encouraged to apply.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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