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IT ASSISTANT DIRECTOR II

Director of IT Asset Management

Recruitment #18-004491-0004

Introduction

The vision of the Department of Information Technology is to lead the State in the creation and implementation of world-class information technology solutions to improve IT infrastructure and government services and keep Maryland current within IT industry trends.

In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch. Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland’s agencies and commissions through its leadership as a principal procurement unit. 

This recruitment has been reopened, if you previously applied, you do not need to reapply.

GRADE

21

LOCATION OF POSITION

Department of Information Technology (DoIT)

100 Community Place

Crownsville, MD  21032

Main Purpose of Job

The primary purpose of the position is to provide management and oversight of DoIT's Information Technology Asset Management (ITAM) and Configuration Management (CM) operations.

ITAM encompasses the processes responsible for tracking and reporting the value and ownership of assets throughout their life cycle. The main stages of an asset's life cycle are planning, procurement, deployment, usage, upgrade, decommission, disposition and salvage.

IT assets include all elements of hardware and software that are found in the Enterprise IT environment. ITAM also supports strategic decision making for the Enterprise IT environment.

Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL)) and an IT Service Management (ITSM) process that tracks all of the individual Configuration Items (or assets) in an IT system which may be as simple as a single server, or as complex as the entire data center department.

Both ITAM and CM are critical to the ongoing support DoIT provides to agencies for whom it has operational responsibility.

This position supports the 31 agencies and administrations that are currently included as a part of DoIT's shared services responsibilities. This position supports the associated assets utilized by 10,000 employees.

MINIMUM QUALIFICATIONS

Education

Bachelor’s Degree in Business or Information Technology from an accredited college/university.   

Experience  

Five years of experience managing the IT Asset Management (ITAM), and Configuration Management (CM) processes, including software, for an organization of 5,000 users or more.

DESIRED OR PREFERRED QUALIFICATIONS

Our Preferred Candidate Will Have the Following:

 

ITIL Foundations v3 certification  

 

Two years of experience managing enterprise license agreements and license compliance for an organization of 5,000 users or more.

 

Two years of experience with ServiceNow as the IT Service Management tool for ITAM and CM.

 

Supervisory experience in hiring and evaluating staff to maintain qualified and motivated personnel.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be placed on the employment (eligible list for at least one year).

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

The on-line application process is STRONGLY preferred.  If you are unable to apply online, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston St., Suite 608

Baltimore, MD  21201

Attn:  A. Karnezis

For inquiries regarding this recruitment, please call 410-767-4850

Resumes will NOT be accepted in lieu of completing the on-line or paper application. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Appropriate accommodations for individuals with disabilities are available upon request by calling 410-767-3623.

We thank our Veterans for their service to our country, and encourage them to apply. 

Bilingual applicants are also encouraged to apply.

TTY  Users: call via Maryland Relay