Skip to Main Content

Powered by JobAps


Senior Analyst

Recruitment #18-004499-0051


This recruitment is limited to current Department of Human Services employees only.




Department of Human Services

Family Investment Administration

1100 Eastern Blvd

Baltimore, MD 21221

Main Purpose of Job

This position is a Senior Analyst that provides technical policy and procedural programmatic support to statewide users within the Department of Human Services. The incumbent in this position designs, develops, tests, implements, and maintains the automated systems needed to support the Family Investment Program and the users of the system; monitors systems migrations and mass modifications as an integral function; and may be subject to an on-call status 24 hours a day. The Senior Analyst assists, oversees, provides guidance, trains staff, reviews and monitors the work of staff.


Designs, develops, tests, implements and maintains automated systems in the Family Investment Administration in accordance with Federal and State rules and regulations; assists with the implementations of future enhancements; presents design to the contractor and evaluates proposed design changes to ensure compliance with State and Federal statutes; assists Lead Analyst in overseeing work of lower level analysts in the above processes including, but not limited to, guidance, coaching, training, monitoring, and reviewing work in progress and completed work; participates in various aspects of systems operations including but not limited to:  processing and reconciling Medicaid applications and interim changes in the Clients' Automated Resources and Eligibility System (CARES), Health Benefits Exchange (HBX), Interim Data Base (IDB), Eligibility and Enrollment (E&E) and the Informatica Data Director (IDD); reviews business requirements and designs documents for FIA projects; and performs other related duties as assigned.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

 Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.


1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

1. One year of experience using DHS's computer Information Systems such as: CARES, myDHR, WORKS, ECMS, HBX, IDB, ABAWD Direct and EPPIC.

2. One year of experience applying compliance, rules, policies regulations and procedures for Family Investment Programs.

3. Six months experience with 'User Acceptance Testing activities, operating systems and data communication software.

4. Strong customer service, written and oral communication skills.

5. Demonstrated skills in effective time management, priority setting, multi-tasking, problem solving and critical thinking.




Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201.   All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. 

Resumes will NOT be accepted in lieu of completing the application.   

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.    

TTY Users: call via Maryland Relay.  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.