CHILD SUPPORT SPECIALIST SUPERVISOR
|Department||Department of Human Services|
|Date Opened||4/3/2019 3:15:00 PM|
|Filing Deadline||4/17/2019 11:59:00 PM|
|Salary||$42,397.00 - $54,773.00 with potential growth up to $67,480.00/year|
|HR Analyst||LaToura Jones|
LOCATION OF POSITION
Main Purpose of Job
A Child Support Specialist Supervisor is the supervisory level of child support work. Employees in this classification supervise Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State laws, rules and regulations.
Plans, coordinates, supervises and evaluates the work of Child Support Specialists and assigns support staff; Trains Child Support Specialists in investigating and analyzing child support cases and in initiating appropriate actions to establish, maintain and enforce support payments to dependent children; Monitors staff activity and prioritizes workload to assure that all case actions are completed in a timely manner and according to regulations, laws, policies and procedures; Develops and implements procedures to effectively and efficiently meet the goals of the Child Support program; Establishes corrective action plans where indicated and monitors for improvement; Provides leadership to staff in incorporating strategic planning and quality management in program activities; Serves as liaison between the Child Support Enforcement Administration and other State agencies, the States Office and the courts; Assists agency management in developing and improving services and funding sources related to program development and enhancement; Participates in community, inter-departmental, intra-State, and inter-State meetings and forums related to child support issues; Uses mainframe and personal computer systems and software to prepare and submit management, financial and technical reports; Works with the Sheriffs Office to develop solutions to problems related to serving child support warrants and body attachments; Responds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases; May conduct customer orientations and make presentations in the community about child support programs and services; May assist employers to understand and comply with child support wage withholding procedures; May administer the child support program in the absence of the Assistant Director; May assist with preparation of the annual budget; May draft correspondence for the Assistant Director; Performs other related duties.
Applicants must meet all minimum (and any selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
EDUCATION: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.
EXPERIENCE: Three years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations.
1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.
2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and one year of the required experience.
3. Experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations may be substituted for the required education on a year-for-year basis.
4. Experience determining eligibility for government assistance programs may be substituted for one year of the specific program experience.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.