OFFICE SERVICES CLERK

Spring Grove Hospital Center is the largest psychiatric hospital operated by the State of Maryland, with 377 beds. We are located in Catonsville, previously named by Money Magazine as one the best places to live! Convenient to DC, Baltimore and BWI airport, our 180-acre wooded campus feels more like a college setting. Our mission is to provide quality mental health services to patients from across the State.  We offer competitive salaries and a comprehensive health benefits package, 11 paid holidays and 6 personal days annually, pension and retirement savings plans, training opportunities, free onsite parking and much more!  Join our team and be a part of the change!

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MDH, Spring Grove Hospital Center, Catonsville MD

The Office Services Clerk will provide full performance telephone switchboard service campus-wide and operate all of the functions of the NEC switchboard. This position will handle a heavy volume of calls, including emergency telephone calls, and assists with 911 calls for service, codes, etc., quickly, in a calm and collected manner. The incumbent reports accurate information and makes proper notification to the appropriate staff and/or external agencies, in a timely manner and provides the agency with professional communication skills at all times. This position is Emergency Essential and works all (3) shifts, as needed, and provides 24/7 services under the general supervision of a higher level operator or designee.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes: 1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

The desired applicant will have experience operating a multi-line switchboard system; computer/data entry experience; and, be able to work all three shifts, including weekends and holidays.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Candidates may remain on the certified eligible list for a period of at least one year.

Online applications are highly recommended. However, if you are unable to apply online, the paper application may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.  If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-5689.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

Resumes will not be accepted in lieu of a completed application.  For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.  If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

STATE OF MARYLAND BENEFITS 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.