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ADMINISTRATIVE PROGRAM MANAGER III

Assistant Director, Office of Innovation

Recruitment #18-005474-0003

Introduction

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

21

LOCATION OF POSITION

Department of Human Services

Baltimore City Department of Social Services

Office of Innovation

1910 N. Broadway

Baltimore MD 21213

Main Purpose of Job

This position requires a leader with strong analytic and management capacity and a broad knowledge of the child welfare and social services programs. The incumbent in this position leads a team comprised of substantive experts, trained analysts and infuses all areas of the department with reliable, high quality information about progress and opportunities for performance improvement.

POSITION DUTIES

Establishes overall policies and procedures for the collection and production of a broad array of data that is essential to the agency's mission and operations; uses data and analysis to propose specific activities that could be undertaken to improve program outcomes and operational efficiency; oversees the development of specialized computer systems and software; analyzes and interprets large administrative data sets using R programming and Qlik to automate reports and visualize data; trains and oversees staff to implement data acquisition and analysis; develops templates to report and track agency performance; presents recommendations to other members of the senior leadership team; conducts operations ethically; adheres to compliance requirements; provides discipline and structure to influence staff awareness of and respect of operational controls and provides customer service to both internal and external customers to meet or exceed the standards set by the Department.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

One year of experience designing, developing, and implementing data management systems of analytic frameworks statistics or other quantitative disciplines.

Two years of experience in a social service field.

One year of experience in management capacity. One year of experience in continuous improvement project implementation.

LIMITATIONS ON SELECTION

Ideal candidate must be willing to work in Baltimore City.

SELECTION PROCESS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.  

This recruitment does not require any additional materials to be uploaded. Your qualifications will be assessed based on the information included on your submitted application.    

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Baltimore City Department of Social Services, Office of Human Services, Attn: Joyce Carter, 1910 N. Broadway, Baltimore MD 21213.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.




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