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PROGRAM MANAGER I

Finance Policy Supervising Analyst

Recruitment #18-005476-0023

Introduction

The Program Administrator I – (Finance Policy Supervising Analyst) is the administrator for the Maryland Student Loan Debt Relief Tax Credit program within the Maryland Higher Education Commission.  The Student Loan Debt Relief Tax Credit (SLDRTC) program is a program whereby qualified taxpayers who had incurred at least $20,000 in undergraduate and/or graduate student loan debt and have at least $5,000 in outstanding student loan debt remaining when submitting a SLDRTC tax credit application are eligible to receive a State tax credit to assist in paying down the balance of the outstanding student loan debt. Qualified taxpayers are able to claim a credit against the state income tax for the taxable year in which MHEC certifies a tax credit. Individuals are required to submit applications to MHEC by September 15 of each year to be considered for a tax credit that year. In addition, each applicant must submit with the application an assurance that the individual will use any credit claimed and awarded for the repayment of the individual’s undergraduate student loan debt within 2 years of receiving the credit. If this requirement is not met, the total amount of the credit claimed under this section will be recaptured through repayment by the credit recipient.

 

This position is responsible for administering this program, including overseeing collection, and processing of all applications, assembling and administrating the annual tax credit application database, and awarding of annual tax credits This position is also responsible for overseeing and administrating the loan repayment requirement of the tax credit program.

 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

19

LOCATION OF POSITION

6 N. Liberty Street, 10th Fl, Baltimore, MD  21201

Main Purpose of Job

The Program Manager I (finance policy supervising analyst) is responsible for all administration of the Student Loan Debt Relief Tax Credit. This includes administration of the annual enrollment period; overseeing and performing data entry of the annual applicant information; oversight of the credit award determination process with the Assistant Secretary for Finance and Administration; and coordinating with the Office of the Comptroller for the award of the tax credits. This position is also responsible for ensuring that all activities within the program comply with statutory and regulatory requirements. This position also oversees all communications for the Tax Credit, including telephone inquiries from applicants and tax credit recipients; advertising and outreach through social media and other forms; and through written correspondence and email. The position also oversees all follow-up activities that require tax credit recipients to use the tax credits to pay down their outstanding student loan balances within two years of receiving the tax credits. This position is responsible for keeping all records for the Student Loan Debt Relief Tax Credit program.

POSITION DUTIES

Responsibilities include:

·         Administering annual enrollment period for Student Loan Debt Relief Tax Credits.

·         Collecting all applications and required filings from applicants.

·         Processing applications and entering applicant data in to SLDRC database.

·         Responding to inquiries during enrollment period.

·         Assembling and maintaining annual applicant database.

·         Running data from database to make determinations for awarding tax credits annually.

·         Working with the Assistant Secretary of Finance and Administration to determine tax credit awards.

·         Responding to tax credit inquiries from applicants, credit recipient and others through telephone, email and other communication methods.

·         Administering tax credit payment follow-up process to ensure that credit recipients use the tax credits to pay down student loan balances within 2 years of receipt.

·         Collecting documentation supporting and showing payment of the tax credits to outstanding student loan balances.

·         Supervising the Administrator I staff and other staff in the annual administration of the Student Loan Debt Relief Tax Credit program.

 

Specific Competencies:

·         Experience in administration and management of programs with application processes and award decisions based upon specific eligibility criteria.

·         Ability to work effectively as a team member and leader.

·         Ability to work independently, apply and interpret laws, policies and procedures and use of good judgment in evaluating and making decisions.

·         Ability to effectively prioritize tasks, estimate time frames, meet deadlines, plan and use available resources, and coordinate work assignments with others.

·         Ability to communicate effectively and maintain a courteous attitude toward the public and employees.

·         Knowledge of principles and processes for providing customer services, quality service standards, and customer satisfaction evaluation techniques.

MINIMUM QUALIFICATIONS

Education:  Bachelor's degree from an accredited college or university.

Experience:  Five years of program administration

Notes:

1. Additional experience in program administration may be substituted on a year-for-year basis for the required education

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Operations and management experience
  • Five-seven years of progressive management experience in administering programs

SPECIAL REQUIREMENTS

All candidates will be subject to a background investigation.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please call 410-767-4850.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:    

Department of Budget and Management         

Recruitment and Examination Division         

301 W. Preston Street   Room 608         

Baltimore, Maryland 21201         

Attn: Chris Langley

 

RESUME REQUIRED with online application and can be uploaded as an attachment under the Resume Tab of the online application.  Please combine all documents together as ONE attachment (resume, degree, etc.).

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.TTY  Users: call via Maryland Relay

Applicants must be legally authorized to work in the U.S.A without sponsorship for employment visa status (e.g., H1B status).




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