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Adult Services Program Manager

Recruitment #18-005477-0034


This is a Management Service position, and serves at the pleasure of the Appointing Authority.




Department of Human Service

Baltimore City Department of Social Services

Adult Services Program

1223 W Pratt Street

Baltimore, Maryland 21223

Main Purpose of Job

The main purpose of this position is to provide management for a complex group of social service programs. This includes Adult Protective Services, Social Services to Adults, In Home Aide Services, Project Home and Eviction Prevention. Four of the five programs are structured to provide a continuation of service options for vulnerable and high-risk adults (elderly & disabled). The incumbent in this position serves as the Program Manager for the Adult Services Bureau in order to direct, develop, and monitor the operations of five distinct programs, each with its own budget and grants, policies and regulations. The Program Manager in this position must continually assess and evaluate service delivery to ensure that policies and practices are aligned with the agency's mission and promote seamless and unobstructed access to services.


Provides oversight, leadership and management of five programs by directing, guiding, and instructing managers, supervisory and line staff in the execution of policies and the delivery of services to our customer; plans, develops, and monitors program performance measures; ensures staffs adherence to program guidelines, goals and objectives and promotes compliance with the Departments strategic plan; communicates the spirit and reality of the agency vision to staff; establishes clear expectations; conveys explicit instructions through written and verbal communication; keeps staff informed of policy changes; reviews compliance data; identifies opportunities for improvement and makes constructive decisions for change; constructs opportunities for employee development through training and resources; and performs other duties as assigned.


Education: Possession of a master's degree in social work from an accredited college or university approved by the Council on Social Work Education.

Experience: Seven (7) years of professional experience in a social work capacity in a public or private agency or institution, four (4) years of which must have been in an administrative, supervisory or consultative capacity.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

One year of experience working with budgets and policy development in a Human Service agency or organization.

One year of experience communicating with internal and external stake holders.

One year of adult services experience in a Human Service agency or organization.


Ideal candidate must be willing to work in Baltimore City.


Candidates are required to be licensed as a certified social worker or certified social worker-clinical by the Maryland State Board of Social Work Examiners. 


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

This recruitment does not require any additional materials to be uploaded. Your qualifications will be assessed based on the information included on your submitted application.



If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:    Baltimore City Department of Social Services, Office of Human Services,  Attn: Joyce Carter, 1910 N. Broadway, Baltimore MD 21213.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.