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PROGRAM MANAGER III

Director, Office of Child Support (3 vacant positions)

Recruitment #18-005478-0018

Introduction

The Department of Human Services, Child Support Administration is currently recruiting to fill three (3) positions in the following counties: Anne Arundel, Montgomery and Prince George.

These are Management Service positions which serves at the pleasure of the Appointing Authority.

 

GRADE

21

LOCATION OF POSITION

Anne Arundel County Office of Child Support

44 Calvert Street

Annapolis MD 21401

 

Montgomery County Office of Child Support

51 Monroe Street, Suite 811

Rockville MD 21401

 

Prince George's County Office of Child Support

4235 28th Avenue, Suite 135

Temple Hills MD 20748

Main Purpose of Job

These positions serve as the Director(s) for the Anne Arundel County, Montgomery County and Prince George's County Office of Child Support within the Department of Human Services and are responsible for planning, developing and directing the activities and services, policies, procedures and legal mandates for the office of child support. The incumbent in these positions manages, coordinates and assesses the work of staff engaged in providing an effective and efficient child support delivery system, locating non-custodial parents, establishing paternity and child support obligations, enforcing and modifying the child support orders, and collecting and distributing child support payments; establishes and provides community outreach; acts as the Appointing Authority with responsibility for recruitment, retention, discipline, and evaluation of personnel and also facilities management and lease, security, parking, and maintenance services; administers contracts with private and public sectors and oversees all financial aspects of the office to include the collection and distribution of tens of millions of dollars in child support collections, annual budget and child support reinvestments funds. The Director in these positions ensures that the agency achieves optimum results in accordance with the federally mandated performance measures of paternity establishment, court order establishment, cases paying on arrears and current collections.

POSITION DUTIES

Directs, develops, organizes, and implements action plans; establishes, implements, evaluates and updates short and long range work plans; establishes program direction, analyzes information, identifies trends, and assesses political environment; develops best practices, pilot initiatives and new opportunities to advance Child Support Administration strategic agenda; seeks improvements to reduce waste, increases productivity and services to meet customer needs; serves as a member of the Administration's Executive Leadership team; provides financial oversight of accounting operations, child support collection and distribution, operating budgets, reinvestment funds, and procurement; conducts audits to determine financial integrity; directs preparation and administration of the budget and monitors activities to ensure expenditure and appropriate guidelines for resource allocation/utilization. Maintains intra/inter-governmental and public relations; reports and testifies before the County Council, County Executive, State Legislature, and advisory boards; acts as spokesperson for media relations; represents the department on local, state and federal workgroups, task forces, and advisory boards; directs the assessment, development and delivery of professional training on variations of State policy; coordinates service delivery area with community organizations, schools, hospitals, prisons, fairs, etc.; develops service requirements with the Health Department, Social Services, Housing, Motor Vehicle Administration, Workforce Development Boards, Vital Records, Department of Labor, Licensing and Regulations, Internal Revenue Service, Treasury, and Administrative Hearings; partners with the local Department of Social Services to develop employment programs to provide job readiness and employment services to unemployed non-custodial parents; integrates child support services with county-administered programs; and performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor's degree from an accredited four-year college or university.

Experience: Eight (8) years of experience in administrative, professional or technical work. Three years of the required experience must have involved the supervision of other employees or exercising responsibility for program development in a child support program.

Notes:

1. Additional experience in administrative, professional or technical work may be substituted on a year-for-year basis for the required general education.

2. Additional graduate level education at an accredited college or university may be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:

  • Three years of executive/management experience with the Title IV-D Federal Child Support Program at the state and/or local levels.
  • Experience with Microsoft Word, Excel, Access, PowerPoint, Child Support Enforcement System Client Automated Resource and Eligibility System, and Maryland Automated Benefits System.

SELECTION PROCESS

The assessment will consist of a rating of your education, training and experience related to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  All information concerning your qualifications must be submitted by the closing date.  You must possess the minimum qualifications to be considered for this position.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment and clearly indicate your college degree and major on your application.  Credit may be given for relevant part-time, temporary, or volunteer experience including the number of hours worked per week.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact the Department of Human Services at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded.  Please clearly indicate your college degree and majors on your application.  If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to: DHS/Employment Services Division, attn: Jocelyn Maschal, 311 W. Saratoga Street, Room 141, Baltimore MD  21201-3500.  The paper application must be received by 5 p.m. close of business on the closing date of the recruitment.  No postmarks will be accepted.  The previous Maryland State application (MS-100) will not be accepted.

 TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.