PROGRAM MANAGER III

21

300 West Preston Street

Street Baltimore, MD 21201

This position will plan, organize and control the collection of debts owed to the State of Maryland that have been referred to the Central Collection Unit (CCU). This position will manage the collection efforts of the agency by developing and maintaining methods to secure accurate and valid debtor information, have staff work accounts timely, refer accounts for suit timely, thus ensuring the fair and equitable collection of its debts. This position will supervise the managers of CCU to ensure the policy and procedures are being followed consistently.

This is a management service position that will serve at the pleasure of the appointing authority.

Education:  A Bachelor’s degree from accredited college or university.  

Experience:  Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

Two years of collection management experience.

1.   Previous Call Center experience.

2.   A bachelor’s degree in Business Administration, Finance, Accounting or related degree.

3.   Experience in personnel management.         

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.     

STATE OF MARYLAND BENEFITS

 

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

TTY Users: call via Maryland Relay.

For questions concerning this recruitment, please call 410-767-1988.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.