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Deputy Executive Director, Operations

Recruitment #18-005479-0001



This is a Management Service position which serves at the pleasure of the Appointing Authority.




Department of Human Services

Child Support Administration

311 W. Saratoga Street

Baltimore MD 21201-3500

Main Purpose of Job

This position is responsible for organizing, planning, and coordinating Child Support Administration (CSA) operations to include systems, audits, budgets, performance, contracts/procurements, and cooperative reimbursement agreements statewide for the Department of Human Services central, metro (including Baltimore City), and local child support offices. The incumbent in this position oversees Local Area Network (LAN) operations for central, metro counties, and the Maryland State Disbursement Unit through vendor contracts. This position also includes budget management of all CSA locations totaling approximately $92.2 million as well as oversight of a bank account that handles approximately $794,071 in transactions and is responsible for directing the State Disbursement Unit, collecting and disbursing appropriately $565.6 million.



Serves as the executive sponsor for Information Technology related projects essential to the strategic and operational objectives of CSA; oversees the determination of a prioritization schema of system improvements to the Child Support Enforcement System, as well as other systems supporting central, metro (including Baltimore City), and local CSA staff; maintains a detailed understanding of and provides direction and assistance on statewide system processes to ensure consistency and accuracy to achieve federal performance measures; oversees management of the day-to-day operations of LAN administration for CSA central and satellite offices, including establishment of policies and procedures, allocation of equipment, prompt resolution of issues, and project prioritization through a vendor contract; plans, directs, and determines the overall design, roles, functions, goal settings, and achievements of assigned functional areas to ensure efficient and effective operations; oversees the daily operations within CSA central office; and provides assistance to the metro child support offices, including Baltimore City, and local child support offices within the Local Departments of Social Services.

Directs and manages the responsibilities of the State Disbursement Unit to include contract monitoring and managing the responsibilities of the centralized payment processing of child support receipts including tax and vendor offsets; oversees all aspects of budgeting for CSA including budget development and modification, securing funding for new projects, oversight and review of expenditures; prepares CSA budgets, assists metro child support offices with budget presentations and responses and/or testifies as necessary at the Department of Budget and Management and Maryland General Assembly; ensures the timely, accurate submission, and processing of all contract/procurement related duties for CSA to process agreements and contracts to prevent any lapse in services or funding for various information technology interfaces with other State agencies to support programs that impact CSA's ability to meet Federal regulations, performance requirements, and State statutes; represents the Department and CSA at the Maryland Board of Public Works and responds to inquiries related to CSA procurement actions; manages all Federal and State audits of CSA (Internal Revenue Service, Federal Office of Child Support Enforcement, Office of Legislative Affairs, State Single Audit, Office of Inspector General, etc.); ensures completion and filing of reports to the US Department of Health and Human Services, Administration for Children and Families, Office of Child Support Enforcement to provide maximum benefit to the State; and performs other duties as assigned.


Education: Possession of a bachelor's degree from an accredited four-year college or university.  

Experience: Five (5) years of senior management level leadership experience in a combination of the following areas: public budget/accounting, auditing, statistical analysis, contract monitoring and/or procurement. Two years of this experience must have involved the supervision of other employees and/or exercising responsibility of monitoring operations.

Note: Additional graduate level education at an accredited college or university may also be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience. 


The ideal candidate will possess the following:  

·  Experience with the Title IV-D Child Support Program.

·  Experience with Microsoft Word, Excel and PowerPoint.

·  Experience with leadership, ability to plan, organize, direct, and manage multiple projects to meet strict   deadlines.

·  Must possess strong analytical, written, oral communication, problem solving and critical thinking skills.


The assessment will consist of a rating of your education, training and experience related to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  All information concerning your qualifications must be submitted by the closing date.  You must possess the minimum qualifications to be considered for this position.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment and clearly indicate your college degree and major on your application.  Credit may be given for relevant part-time, temporary, or volunteer experience including the number of hours worked per week.



If you have any questions about this recruitment, please contact the Department of Human Services at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded.  Please clearly indicate your college degree and majors on your application.  If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to: DHS/Employment Services Division, attn: Jocelyn Maschal, 311 W. Saratoga Street, Room 141, Baltimore MD  21201-3500.  The paper application must be received by 5 p.m. close of business on the closing date of the recruitment.  No postmarks will be accepted.  The previous Maryland State application (MS-100) will not be accepted.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply.  We thank our Veterans for their service to our country.