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COMPUTER NETWORK SPECIALIST II

Recruitment #18-006681-0002

GRADE

17

LOCATION OF POSITION

415 Park Avenue
Baltimore, MD 21201

Main Purpose of Job

The Maryland State Library, Library for the Blind and Physically Handicapped is seeking a motivated and knowledgeable individual to join its team. The Computer Network Specialist II manages the technological infrastructure of the Maryland State Library for the Blind and Physically Handicapped and the Maryland State Library to ensure the seamless operation of the library and to enable the staff to provide exemplary service to the over 8,000 print disabled patrons of the State of Maryland. This position is responsible for planning, organizing, coordinating, integrating and maintaining the network operational systems, communication systems, software, and hardware. This position provides leadership and technical services to the information technology area inclusive of providing network administration, hardware/software training and support, and resource allocation. This is the only IT position for the agency.

POSITION DUTIES

Serves as the first point of contact for all Maryland State Library employees, customers, and volunteers. Walks the employee, customer, or volunteer through the problem-solving process. Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Ensures proper recording, documentation, and closure of all tickets. Prepares plans, reports, and diagrams documenting the library's and headquarter's infrastructures and makes recommendations for improvement. Diagnoses and makes repairs to switches, cabling, fiber, meeting room equipment, recording studio equipment, assistive technology, and employee workstation hardware. Designs and implements internal subnet for recording studio as well as assistive technology computer lab. Provides oversight and direct responsibility for all technical aspects of assistive technology to include Fusion (JAWS and Zoomtext), Keystone Integrated Library System, Zebra printers, Braillant refreshable Braille displays, Index embossers, and professional grade scanners. Maintains assistive technologies including software, updates, embosser, scanner, refreshable Braille display, CCTV and new products as acquired. Provides IT support in meeting room on Crestron Room Control System, Newline Interactive Whiteboard, NEC 90" displays, ClickShare System, microphones, speakers and other equipment. Maintains recording studio equipment. Serves on relevant IT related committees.

MINIMUM QUALIFICATIONS

Education:  A Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology-related field to include coursework in systems and developmental tools.

Experience: Two years of experience planning, installing and maintaining devices; evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field to include coursework in systems analysis and applications programming using third generation or other generally accepted computer programming languages may be substituted for the required experience.

2. An additional year of experience designing, developing, testing, implementing and maintaining applications systems and programs using third generation or other generally accepted computer programming languages may be substituted for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

Three years working in a virtual environment, network administration, consumer support and working in a library environment, working with digital records; maintaining subnets and multiple network environments.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please call 667-219-4800.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:    

Maryland State Library Agency

Office of Human Resources

22 S. Calhoun Street

Baltimore, MD 21223   

 

Resumes will NOT be accepted in lieu of completing the online or paper application.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY  Users: call via Maryland Relay