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CONTRACTUAL HOURLY

SPS Help Desk Support

Recruitment #18-008998-0036

Introduction

We are seeking dynamic individuals who excel at customer service and are computer/internet savy.

GRADE

9998

LOCATION OF POSITION

301 W. Preston Street, Room 510  Baltimore, Maryland  21201

POSITION DUTIES

The Shared Services Division within the OPSB, DBM, is seeking individuals to work at the SPS HelpDesk to assist with system user support calls.

Successful candidates will function in a support role in the Division, and shall be able to work independently.  Specifically, duties involve resetting system passwords, walking employees through system processes, following up to make sure issues have been resolved, and providing feedback about the system.

Core office hours are from 7:00 to 5:00, for an 8 hour a day schedule during these times.  May consider part time schedules for the right candidate.

MINIMUM QUALIFICATIONS

Education:  High School Diploma or equivalent.

Experience:  Previous helpdesk support experience, current software experience with Google, Excel and Word.  Extensive experience researching materials using the internet, explaining process steps to others and interest in learning new software applications.

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:

Excellent verbal and written communication skills.

Team player.

Customer-focused, sense of urgency to resolve issues.

Well organized, self-starter who eagerly approaches new challenges.

Proven ability to handle confidential information and sensitive situations with tact and maturity.

Proficient at intermediate level in MS Office including Word, Excel.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

Leave may be granted to a temporary/contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. 

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

FURTHER INSTRUCTIONS

For inquiries regarding this recruitment, please call 410-767-4850.

RESUME REQUIRED with online application and can be uploaded as an attachment under the Resume Tab of the online application.  Please combine all documents together as ONE attachment (resume, degree, etc.).The online application process is STRONGLY preferred.

If you are unable to apply online, you may mail a paper application to:  

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street  

Room 608  

Baltimore, Maryland  21201

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.