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COMPLAINT INVESTIGATOR I/II

MIA OFFICER II/MIA ANALYST I

Recruitment #18-009638-0003

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

 

**This is a Special Appointment position that serves at the pleasure of the appointing authority.**

GRADE

Complaint Investigator I -  grade 14  ( Salary range: $38,880 - $43,307/year)

Complaint Investigator II - grade 15  (Salary range: $41,358 - $46,098/year)

LOCATION OF POSITION

Baltimore City

POSITION DUTIES

The MIA is recruiting to fill a Complaint Investigator I/II position in the Life and Health Unit. The Life and Health Unit handles questions and complaints concerning life insurance, health insurance, and annuities. This position interacts with members of the public, including health care providers and attorneys. The Complaint Investigator position requires strong reading comprehension skills and the ability to communicate effectively by telephone and in writing. The position reviews written complaints and responds through written correspondence. This position analyzes documents, identifies issues, applies relevant insurance laws, and makes appropriate determinations. Complaint Investigators must be able to handle fluctuating caseloads and meet standards for timely handling of complaint files.

MINIMUM QUALIFICATIONS

Complaint Investigator I:

Education: Bachelor's degree from an accredited four-year college or university.

Experience: None.

 

Note: Four years experience in life/health insurance industry as claims processor, underwriter, and investigator or in a related insurance area can substitute for the minimum requirements as stated above.   

 

                                                                       -or-

 

Complaint Investigator II:

Education: Bachelor's degree from an accredited four-year college or university.

Experience: Two years experience in insurance compliance for a regulatory agency or licensed insurer.

 

Notes: The following options can substitute for the minimum requirements as stated above.

1-Four years experience in insurance compliance for a regulatory agency or licensed insurer; or

2-Three years experience in insurance compliance for a regulatory agency or licensed insurer, and passing at least 4 exams offered by LOMA or AHIP; or

3- Bachelor's degree from an accredited four-year college or university and 1 year experience in insurance compliance for a regulatory agency or licensed insurer, and passing at least 4 exams offered by LOMA or AHIP; or

4-J.D. degree  

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact charrison@maryland.gov

For immediate consideration, please upload a current professional resume, to include specific salary requirements, at the "Resume" tab.

If you are unable to apply online, you may submit via mail. Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #: 18-009638-0003

200 St. Paul Place, Suite 2700

Baltimore, MD 21202  



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