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ASSISTANT CHIEF, LIFE AND HEALTH COMPLAINTS

MIA Administrator II

Recruitment #18-009642-0003

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

GRADE

18

LOCATION OF POSITION

Baltimore City

POSITION DUTIES

The Assistant Chief Investigator will provide assistance overseeing the operation of the Life and Health Complaint Section and addressing written and verbal complaints and inquiries from the citizens of Maryland.  This position will supervise a team of investigators to ensure the timely and proper resolution of consumer complaints, communicate and interpret insurance codes, and provide staff training as needed.  The Assistant Chief Investigator will also perform investigations of complex and controversial complaints and determine whether a company has violated insurance codes and regulations.  The incumbent will possess thorough knowledge of State insurance laws, regulations, guidelines; laws, regulations and procedures of the Administration; and practices of the industry.

MINIMUM QUALIFICATIONS

Education:   Bachelor's degree from an accredited college or university.

Experience: Five years experience in life or health insurance regulatory compliance.

 

Note: Additional years of experience in life or health insurance regulatory compliance can be substituted on a year for year basis for the required education.   

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact charrison@maryland.gov.

 

For immediate consideration, upload a current professional resume.  If you are unable to apply online, you may submit via mail. Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:

 

Maryland Insurance Administration

Human Resources - Recruitment #: 18-009642-0003

200 St. Paul Place, Suite 2700

Baltimore, MD 21202

 

Incomplete submissions will not receive consideration.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.



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