Director of Complaints, Property & Casualty

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.  

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

The Maryland Insurance Administration is recruiting for the position of Director, Property and Casualty Complaints.  The main purpose of this position is to assist the Associate Commissioner in managing the operation of the Complaints Section of the Property and Casualty Unit, to ensure timely and proper resolution of consumer complaints, and determine whether an insurance carrier has acted in accordance with the Maryland Insurance Article and COMAR regulations with respect to its actions or proposed actions.  The selected candidate may serve as a witness in prosecutions of violations of insurance law.  This position will assist with special projects and reports to include:  MFR, legislative suggestions, NAIC inquiries, testimony in administrative hearings and compilation of annual reports.  In addition, this position will personally investigate controversial cases and legislative cases. 

This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.

Education:

Bachelor’s Degree from an accredited four year college/university, or equivalent experience.

Experience:

• A minimum of six (6) years of Property & Casualty insurance experience, to include a minimum of two (2)  years of direct management or supervisory experience.
• Knowledge of Maryland insurance laws and regulations.
• Excellent oral and written communication skills.

·        Certification by the insurance industry with related designations is preferred.

** Qualified applicants that have graduated from an accredited law school are encouraged to apply. **

If you have any questions about this recruitment, please contact kyiap.underwood@maryland.gov

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume.

If you are unable to apply online, you may submit via mail.  Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  18-009645-0001

St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.