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Recruitment #19-000502-0001


This Statewide recruitment is being reopened to allow additional candidates to apply in an effort to meet minimum qualifications and be placed on the list of eligible candidates used to fill any current and future vacancies occurring in the Department of Human Services local offices throughout the State. (PLEASE NOTE: IF YOU APPLIED FOR AND WERE APPROVED FOR THIS RECRUITMENT, 19-000502-0001, PREVIOUSLY, PLEASE DO NOT REAPPLY; YOU REMAIN ON THE ELIGIBLE LIST OF CANDIDATES FOR THIS RECRUITMENT.)

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.  

Placement on this list as Best-Qualified is not a guarantee that you will be offered an interview for any given vacancy...ALL approved candidates will be placed on this list of eligible candidates in one single Best-Qualified scoring band with the names randomized. The list of eligible candidates will be used by our local offices as vacancies become available...   




STATEWIDE...This recruitment is being conducted to establish an eligible list of candidates to fill current and future vacancies for the Family Support Worker II classification.

Please note: We have multiple current vacancies at two locations with the Baltimore City Department of Social Services: 
Adult Services 
1223 West Pratt Street 
Baltimore, Maryland 21223 

Permanency Unit 
3007 E. Biddle Street 
Baltimore MD 21213 

We also have a full-time vacancy in Western Maryland at the 
Garrett County Department of Social Services 
12578 Garrett Highway 
Oakland MD 21550

Main Purpose of Job

A  Family Support Worker II is the full-performance level of work providing in-home support services that enable individuals to maintain their independence and well-being, assist in preserving the family structure, promote a functional home environment and teach clients to make use of available community resources. Employees in this classification function as members of treatment or service teams and visit clients' homes to identify needs and provide in-home assistance in activities associated with daily living, personal care, care giving or parenting. 


Visits clients' homes to identify needs and provide in-home assistance for clients through teaching and demonstrating practical living skills including, but not limited to, meal planning, household maintenance, laundry, shopping, positive parenting and caring for dependents, conflict resolution, interpersonal relationship skills, job readiness, locating and securing housing, and household budgeting;

Assesses clients' personal and living conditions in conjunction with the treatment or service plan goals to determine the need for specific behavioral changes;

Develops positive relationships with clients in order to gain their acceptance of the In-Home Care Plan and contributes to the client's physical and emotional health;

Encourages clients to participate in and make use of community resources and services such as child and adult support groups, food pantries, neighborhood services centers and child or adult day care;

Observes behavior of children and adults, records pertinent observations, maintains records of their behaviors and makes recommendations to the services team for possible plan modifications;

Prepares reports for the health care professional, case manager or supervisor on the clients' physical condition, social and physical environment and services provided in order to assist the in-home care team in developing, monitoring and modifying the clients' In-Home Care Plan;

Participates in team meetings with the case manager, health care professionals and other persons responsible for developing or modifying the In-Home Care Plans for clients


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION:   Graduation from an accredited high school or possession of a high school equivalency certificate.

EXPERIENCE: Two years of experience providing support services to children or adults through teaching and demonstrating practical living skills in order to promote and maintain independent living or assist in preserving the family structure. (Include specific job duties showing you performed job duties directly relating to this minimum experience qualification on your application.)


1. Candidates may substitute experience as defined above or experience in child or adult care giving, on a year-for-year basis, for the required education.

2. Candidates may substitute nine credit hours from an accredited college or university in a human service program or human development program such as child development, sociology, social work, psychology, counseling, nursing, criminology, juvenile justice, human growth and development, human services, or mental health for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology, and Welfare field of work on a year-for-year basis for the required experience.


1. Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

2. Some positions in this classification may be assigned duties that require the employees to acquire and maintain a license as a Certified Nursing Assistant or a Geriatric Nursing Assistant from the Maryland Board of Nursing at 4201 Patterson Avenue Baltimore, Maryland 21215.  Information may be obtained at Obtaining this license within a specified time may be a condition of appointment or probation for these types of positions.


1. Employees in this classification who work with families with dependent children must successfully complete an approved entry-level training program before permanent appointment to positions.

2. Employees in this classification may be required to have access to and use their personal automobile in order to transport clients. Verification of appropriate vehicle insurance, which shall include coverage for transporting clients, must be provided to the department prior to the performance of transport duties.  Standard mileage allowance will be paid for the use of a privately owned vehicle.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.  

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.    

If additional information is required, the preferred method is to upload.  If unable to upload, please send via email to  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. Resumes are not required and will NOT be accepted in lieu of completing the application.   

If you have any questions concerning the recruitment process for this position, please email Scott Waddel at

TTY Users: call via Maryland Relay   

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.  

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.   

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.