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UNEMPLOYMENT INSURANCE STAFF SPECIALIST II

Recruitment #19-000588-0001

Introduction

The Department of Labor, Licensing and Regulation (DLLR), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of Staff Specialist II. This recruitment will be used to fill current and future vacancies. All candidates must meet the minimum qualifications during the time apply. The resulting eligible list will be maintained for one year after the closing date of the announcement.

GRADE

13

LOCATION OF POSITION

1100 N. Eutaw Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to audit randomly selected Unemployment Insurance Paid and Denied claims as mandated by the U.S. Department of Labor (DOL). The claims are audited for accuracy and compliance utilizing Law & Policy and other investigative methods in order to identify weaknesses in the UI system and provide corrective action recommendations.

POSITION DUTIES

Work generally involves the collection, analysis, interpretation and adjudication of data and situations when reviewing the following UI eligibility criteria: Monetarily Eligibility; Able, Available and Actively Seeking Work; Benefit Year Earnings; Job Separations; and Job Service Registration as mandated by the U.S. Department of Labor. This position also involves the analysis of operational programs and procedures while providing recommendations for improvements in the claims process; participation in operational and/or procedural planning processes, as well as the facilitation of program support activities. Actual duties may vary from assignment to assignment, depending upon the workload; as well as cross-training and participating in the U.S. DOL mandated Benefits, Timeliness & Quality (BTQ) quarterly review.

MINIMUM QUALIFICATIONS

Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

Education: Possession of a bachelor’s degree from and accredited four-year college or university.

Experience: Four years of administrative experience in unemployment insurance work involving discretion and independent judgement directly related to unemployment insurance programs.

Notes:

1. Applicants may substitute graduate education for the required experience at the rate of one year of education to one year of experience.

2. Applicants may substitute additional experience as defined above for the required education at the rate of one year of experience for one year of education, for up to four years of the required education.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Human Resources Management classifications or Human Resources Management specialty codes in the unemployment insurance field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

*Two (2) years of experience in benefits adjudication processes, applying and interpreting departmental policies, state laws, rules and regulations in order to render a determination.

Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.  

DESIRED OR PREFERRED QUALIFICATIONS

*Four (4) years of experience interviewing and disseminating information to internal and external customers through verbal and written reports.

*Four ( 4) years of experience gathering, analyzing and evaluating facts including applying creative/analytical thinking and sound reasoning.

*Ability to adapt quickly in a fast-paced work environment and manage a case load.

*Extensive knowledge of UI procedures, law and policy.

*The ability to work independently to render decisions that may or may not result in an Unemployment Insurance over payment or disqualification with minimal supervision.

*Possess excellent written and oral communication skills, as well as strong organizational and time management skills. *Proficient in using Microsoft Word, Excel, Google Calendar, and the Internet.

*Possess strong interviewing and interpersonal skills with the ability to ask the appropriate questions in order to obtain all relevant information. Applicant must also possess the ability to multi-task between required deadlines without sacrificing quality or accuracy.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to chevelle.wise@maryland.gov or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 19-000588-0001 (UI Staff Specialist II) CW

1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.