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Recruitment #19-001362-0003


This is a Position-Specific Recruitment for the Department of Human Services-Wicomico County Department of Social Services in Salisbury, Maryland. 




Department of Human Services

Wicomico County Department of Social Services 

201 Baptist St

Salisbury, MD 21801

Wicomico County Department of Social Services is located on Maryland's Eastern Shore, approximately 115 miles east of the Baltimore–Washington area, across the Chesapeake Bay Bridge.

Main Purpose of Job

Provides administrative support to FIA Asst. Dir., supervisors and entire division to include typing, answering multi-line telephone, maintaining logs and other duties as assigned. Acts as scheduling coordinator of Long Term Care, The Qualified Medicare Beneficiary program (QMB), and Service Access and Information Link (SAIL) applications in order to facilitate customer eligibility/redetermination. Acts as triage data entry support person facilitating customer eligibility. Creates and maintains weekly and month intake application logs to determine volume of applicants. Direct point of contact for customers.


Provides administrative support services to the FIA Asst. Dir., supervisors and entire division to include: answers multi-line phone, assists with customer issues at front desk and on phone, creates and maintains Excel spreadsheets to assist supervisors with gathering pertinent information, scans customer documents and routes to appropriate worker, processes and assigns all online applications, initiates, narrates and scans Face-to-Face redeterminations. Responsible for all Long Term Care and QMB applications. Ensures all information and materials from customers are delivered to workers in timely manner. Performs as Security Monitor for unit.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience in providing customer service to external/internal customers.


Strong preference will be given to applicants that possess the following preferred

qualification(s). Include clear and specific information on your application regarding the qualifications.  The ideal candidate will possess the following:

1. One year of experience using Microsoft Office Suite and Google suite.

2. One year of experience performing data entry duties.

3. One year of experience drafting correspondence and reports.


Limited to candidates willing to work in Salisbury, Maryland.


Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 133, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload.If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. 

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay