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Recruitment #19-001362-0021




10 E. Baltimore Street Baltimore, MD 21202

Main Purpose of Job

The main purpose of this position is to provide substantial clerical support to the Hearing Division and moderate administrative support to the Commissioner in the absence of the Commissioner's Assistant in the review, adjudication and processing of workers' compensation claims. This position requires excellent verbal and written communication skills as well as learning knowledge of, and acquired experience with, workers' compensation law, regulations, and processes as they relate to the adjudication of claims. This position requires the ability to work under extreme pressure and comply with required deadline. Position answers incoming calls from the legal and general public inquiring on compensation law, status of submitted documents, scheduled commission hearings and questions concerning Orders/Awards resulting from said hearings. This position will require extensive computer use and assigned activities that will require the use of Microsoft products.


Works closely with the Division Director and Commission staff in disposing of day-to-day activities and communications from within and outside the agency. Assists the public, compensation community and Commission personnel in person or on the telephone, responding to inquiries regarding the proper completion and submission of various commission forms and provides information regarding Commission policies and procedures.

Analyzes, prepares, calculates and processes basic legal Awards/Orders from the Commissioner’s decisions and legal documents submitted, including but not limited to: Stipulations, Settlements, Lump Sums, Appeals, Advancements, No Action Review Mail, Rehearing’s, Emergency Hearing Requests, Fee Petitions, Corrections and Other Motions while covering/assisting with office of Commissioners Assistants. Addresses inquiries on Commissioner duty days and in a Commissioner’s absence including Vocational Rehabilitation Disputes.

Examines case documents for accuracy prior to the hearing of a compensation claim. Coordinates the flow of legal documents and information between other divisions within the Commission and a Commissioner. Handles dockets, including but not limited to: reviewing, assembling and breaking down, pre and post data entry, emergency and special request scheduling and postponements.

Researches and interprets workers’ compensation laws and regulations in order to provide a Commissioner, attorney, unrepresented claimant, or internal employee with general/relevant information needed for the adjudication of workers’ compensation claims. Reviews US mail, interdepartmental mail and email for processing, answers phone, and walk- in requests and inquiries applying to Workers’ Compensation law, regulations and procedures.

Prepares itinerary, leave requests and expense accounts, schedules appointments, telephone conferences/hearings and meetings for the Commissioner. Additional assistance as requested including but not limited to maintaining supply inventory for Hearings division, providing assistance with departmental reports, and taking minutes at departmental meetings.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One (1) years of professional work experience in an office that handles workers' compensation claims.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience preparing administrative court orders.

Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).

One (1) year of experience processing workers' compensation claims.

Two (2) years of experience working in a legal/court setting.


The successful candidate will need to demonstrate the ability to accurately type on a typewriter or keyboard on a personal computer, computer terminal or word processor a minimum of (40) forty words per minute.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



If you are unable to apply online, or encounter difficulty attaching documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number (19-001362-0021) on any documentation to ensure timely processing.


Please include your resume along with your completed employment application.

Completed application, supplemental questionnaire, and supportive documentation, may be mailed to:  

MD Workers' Compensation Commission Attn: Personnel Department 10 E. Baltimore Street Baltimore, MD 21202

For information regarding this recruitment, please email or contact 410-864-5230.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay