OFFICE PROCESSING CLERK II

The Department  of Labor, Licensing and Regulation (DLLR) is seeking qualified candidates for the position of Office Processing Clerk II within the Division of Occupational & Professional Licensing. This position is limited to current Department of Labor, Licensing and Regulation employees only.

07

500 North Calvert Street, Baltimore, Maryland 21202

The main purpose of this position is to accurately respond to Consumer inquiries and requests for information concerning the licensing status of twenty-five licensing boards registration, certification programs and complaints filed against licensees and registrants of the regulatory Boards/Commissions within the Division of Occupational and Professional Licensing. The position is also responsible for processing licensee's applications for manual deposit.

Duties of this position include, but are not limited to:

Respond to consumer inquiries by telephone about licensing status and password assistance in order to accurately interpret complex licensing records and complaint records in accordance with the Maryland Public Information Act. Reduce consumer frustration by directing phone calls to the proper agency and staff members using knowledge of the agencies personnel.

Provide information to consumers about each agency within the Division by telephone and by mail in a timely manner.

Mail out licensing renewal notices.

Process original and renewal manual deposits.

Review, verify and/or resolve checks for licensees manual deposits.

Review, verify and write summary of daily receipts.

Education:   Completion of the eighth grade.

Experience: One year of experience typing correspondence, reports, charts or other documents from rough draft, corrected copy or oral instruction on a keyboard of a personal computer, computer terminal or word processor.

Notes:

1. Candidates may substitute additional experience typing or performing other clerical duties on a year-for-year basis for the required education.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate for six months of the required experience.

3. Candidates may substitute five courses or six months of clerical training in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience working in a Call Center

Customer Service experience

Experience with preparing and/or processing bank deposits, internet and financial transactions

Limited to current merit, contractual and temp employees of the Department of Labor, Licensing and Regulation(DLLR).

Demonstrated ability to accurately type on a keyboard of a personal computer, computer terminal or word processor at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

STATE OF MARYLAND BENEFITS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:  

DLLR Office of Human Resources

Attn: Tenisha Tunstall    19-001370-0001

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201 

For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

The MD State Application Form can be found online   Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.