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Mailroom Supervisor

Recruitment #19-001372-0001




6776 Reisterstown Rd. Baltimore, MD 21215

Main Purpose of Job

This position (Mailroom Supervisor) performs a variety of tasks related to the Central Repository mailroom operations applicable to processing criminal history record background checks. Provides assistance to the Mailroom Manager, including the sorting and delivery of incoming mail, the preparation and sending of outgoing mail, engages in correspondence with departments and vendors on discrepancies and reconciles with appropriate entities, work directly with the US Postal Service, operate folding machine and postage metering equipment. This position provides assistance for a wide range of customer service and administration duties.


In the absence of the Manager coordinate the activities for the mailroom front line staff responsible for ensuring the accurate, complete and timely processing of all components of the mailroom workflow.

Monitor workflow process to meet Managing For Results performances associated with various related database systems (Mailroom Transaction Controller, CJIS, Repository Accounting, Network Live-scan Applicant Reject, Electronic Card Converter, Remedy, Metering Equipment, etc.)  

Prepare timely report (s) daily, weekly and/or monthly: error reporting (internal & external findings), system downtime, statistical information, records accurate detailed information and research mail service problems/issues.  

Serve as CJIS-CR customer service liaison: Communication/Leadership/Teambuilding responsible for communicating with Information Technology Team, Finance Dept., External Customers, Service Vendors, Colleagues to report or discuss system related issues prohibiting the accurate, complete and timely processing of tasks related to the Central Repository mailroom operations.             

Performs other duties in accordance with COMAR & Departmental policies/procedures to ensure the accurate, complete, timely delivery CHRI/CJI (State & Federal levels)


Education:   Completion of the eighth grade.

Experience: Three years of experience typing correspondence reports, charts or other documents from rough draft, corrected copy or oral instruction on a typewriter or on a keyboard of personal computer, computer terminal or word processor.


1. Candidates may substitute additional experience typing or performing other clerical duties on a year-for-year basis for the required education.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate for six months of the required experience.

3. Candidates may substitute five courses or six months of clerical training in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1 year of experience working in a mailroom

1 year of customer service experience

1 year of Supervisor or Lead Worker experience


Demonstrated ability to accurately type on a keyboard of a personal computer, computer terminal or word processor at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

Please make sure that you provide complete and accurate information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.



To submit your qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

Online applications are STRONGLY recommended; if you do not have internet access, please mail your application by the closing date to:

HRSD-Recruitment & Examination

ATTN: J. Rolon

300 East Joppa Road, Suite 1107

Towson, MD 21286

For more information, please call 410-339-3695

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.