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OFFICE SERVICES CLERK

Recruitment #19-001376-0039

Introduction

This position is limited to permanent and contractual employees working with the Maryland Department of Public Safety and Correctional Service/ Division of Parole and Probation. 

GRADE

8

LOCATION OF POSITION

Several positions are located throughout the State of Maryland. Therefore, the resulting eligible list will be used to fill current and future vacancies

POSITION DUTIES

The main purpose of this position is to provide general office clerical services to an operational/specialized field unit of the Division of Parole and Probation.

Uses standard desktop computer or word processing and spreadsheet software and peripheral equipment to produce correspondence, reports tables, etc., from rough drafts or corrected copies and edits grammar, punctuation and spelling. Distributes finalized documents, sometimes without prior supervisory review.

Answer telephones, screens calls, takes appropriate messages, schedules appointments, answer general questions regarding state employment and job openings and determines the degree of information allowed in relationship to state confidentiality laws.

Inputs accurate and complete data in OBSCIS II/DDAIS/OCMS informational systems in order to update offender records.

Assembles and completes a variety of reports, posts information to records and logs and maintains established files in a variety of formats including electronic files and databases.

Maintains important and confidential files, mailing lists, general files, procedural files, and open and closed case files.

Acts in absence of other clerical staff by leading or training other clerical staff; recommends formal training for other clerical employees. 

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience using Microsoft Word to produce routine letter, memorandums and reports

Experience handling customer services inquires.

Experience handling confidential files and correspondence.

LIMITATIONS ON SELECTION

This position Is limited to current contractual and permanent Maryland Department of Public Safety and Correctional Services (DPSCS)/ Division of Parole and Probation (DPP) employees only.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

To submit qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

Online applications are STRONGLY recommended; if you do not have internet access, please mail your application by the closing date to:

HRSD-Recruitment & Examination                                                                 

300 E. Joppa Road, Suite 1000

Towson, MD 21286

Attn: T. Johnson

For more information, please call 410-339-4214.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.