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OFFICE SERVICES CLERK LEAD

Correspondence Unit Lead

Recruitment #19-001377-0004

Introduction

This position is limited to current employees of the Maryland Department of Health's Division of Vital Records only.

GRADE

9

LOCATION OF POSITION

MDH/Division of Vital Records, Baltimore, Maryland 

POSITION DUTIES

This position will oversee the daily operations of the Maryland Department of Health (MDH)'s Division of Vital Records' Correspondence Unit. This unit is responsible for servicing and processing approximately thousands of orders and requests daily. This unit also facilitates and manages a multi-million dollar contract that includes the processing of the Division's point of sale and kiosk requests.

This position will be responsible for providing exemplary customer service to the public, as well as ensuring the accuracy and security of vital records. This position will also collect and track appropriate fees collected for vital records. Finally, this position will issue vital records, in compliance with COMAR statues and regulations.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience performing clerical duties.

Notes: 

1. Additional experience performing clerical duties may be substituted, on a year-for-year basis, for the required education.

2. Applicants may substitute education from an accredited college or university, at the rate of thirty semester credit hours for one year of experience, on a year-for-year basis, for the required experience.

3. Six months of clerical training, with three courses in subjects, such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette, may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a Non-Commissioned Officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work, on a year-for-year basis, for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should have customer service experience, as well as experience training staff members to process vital records. He/she should also have experience electronically entering accurate information into the EVRS and/or EDRS vital records systems, in addition to using the Vital Check (LexisNexus) system to track and mail vital records.

LIMITATIONS ON SELECTION

This position is limited to current employees of the Maryland Department of Health's Division of Vital Records only.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. 

Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to, 410-333-5689. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service, at 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.