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OFFICE SUPERVISOR

Supervisor- Correspondence Unit

Recruitment #19-001442-0007

Introduction

This position is limited to current employees of the Maryland Department of Health's Division of Vital Records only. 

GRADE

11

LOCATION OF POSITION

MDH/Division of Vital Records, Correspondence Unit, Baltimore, Maryland

Main Purpose of Job

This position will serve as the Special Assistant to the Assistant State Registrar. This position will complete managerial work, in relation to the operations of the Division of Vital Records' Correspondence Unit. This unit is responsible for the servicing/processing of an estimated thousands of orders and requests daily. This unit also facilitates and manages a multi-million dollar contract, in regards to the processing of the Division's point of sale and kiosk requests.

This position will manage approximately 19 staff and be responsible for various duties, including the development of standards for quality control and quality assurance; the security of records, and assistance to various agencies, funeral homes, courts, and the general public, in regards to the registration and issuance of records. This position will also ensure that policies and procedures are in-line with the mission and regulations of the Agency. This position will oversee the ACCOMPS and EVRS (birth) database, the EDRS (death) database and any VitalCheck credit card payments.

In addition, this position will be responsible for the report-out and cross-referencing of data with other reporting agencies, in order to ensure a 95% accuracy rate. Finally, this position will oversee and manage staff assigned to the Motor Vehicle Administration (MVA)'s issuance projects, including paper management, training and auditing.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university, at the rate of thirty semester credit hours for one year of experience, on a year-for-year basis, for the required experience.

3. Six months clerical training with three courses in subjects, such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a Non-Commissioned Officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work, on a year-for year basis, for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should have experience managing a unit or team, as well as experience with problem solving and quality control management.

LIMITATIONS ON SELECTION

This position is limited to current employees of the Maryland Department of Health's Division of Vital Records only. 

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. 

Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to, 410-333-5689. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service, at 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.