OFFICE SUPERVISOR
Recruitment #19-001442-0012
Department | LABOR - Occupational and Professional Licensing 1 |
---|---|
Date Opened | 7/16/2019 11:50:00 AM |
Filing Deadline | 7/30/2019 5:00:00 PM |
Salary | $34,174.00 - $43,862.00/with potential growth up to $53,658.00 year |
Employment Type |
Full-Time
|
HR Analyst | Tenisha Tunstall |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Duties of this position include, but are not limited to:
Process, review original and renewal license applications by monitoring information entered by the bank and the Management Information System to ensure accuracy, completeness and compliance with applicable law and regulations. Provides potential licensees with instructions on how to file electronically via the Internet.
Coordinates the operation of electronic licensing program with the Division. Plans, manages, and directs staff functions in processing original and renewal license applications for licenses over the Internet's World Wide Web.
Verify and audits all applications and miscellaneous fee submitted by Boards/Commissions daily in order to ensure that the auditing requirements of the legislative auditors are met.
Maintains tracking and collecting records manually and by computer for all board checks in order to maintain accurate records of the checks and their replacements.
Supervises a staff of (10) employees. Performs the duties necessary to employ, such as training and maintaining time, attendance and evaluates employee's performance.
Monitors, tracts and resolves all charge backs from electronic licensing renewals including identifying electronic transactions. Reconciling credit demands with credit vendors, fiscal services, Division Units, and the Office of Information Management.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of experience performing clerical duties.
Notes:
1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.
2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.
3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Experience supervising employees or in a lead capacity
Customer Service skills
Experience creating, updating and maintaining operation procedures for staff and unit
Manual deposits and internet transactions experience
SPECIAL REQUIREMENTS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
BENEFITS
FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
DLLR Office of Human Resources
Attn: Tenisha Tunstall 19-001442-0012
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201
For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov.
The MD State Application Form can be found online
Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.