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Recruitment #19-001498-0002




Baltimore City Board of Elections

417 E. Fayette St.

Baltimore, MD 21202

Main Purpose of Job

This is the full performance level of work providing information technology support to staff members of a local election board. Employees in this classification coordinate maintenance and troubleshooting of election information systems and work in conjunction with State Board of Elections information technology staff, local government information technology staff, software vendors and contractors to resolve microcomputer hardware and software problems. Employees in this classification do not supervise. Employees receive general supervision from an Election Director or Election Deputy Director of a local election board. Employees may receive assignments and technical direction from the Chief Information Officer of the State Board of Elections. Employees may be required to work evenings, weekends and holidays and to travel to polling sites during Election Day. Employees in this classification are assigned to work in one or more local election board offices. Employees assigned to work in more than one local election board office will be required to travel between offices.


Coordinates maintaining and troubleshooting of election information systems including voting systems, voter registration systems and candidate information systems in accordance with established guidelines and procedures.  Interacts with local government and State Board of Elections information technology staff to discuss and coordinate telecommunications activities, applications support, help desk support and security administration.  Evaluates office procedures and implements automated solutions such as developing databases for the purpose of maintaining and controlling inventories of hardware, software, supplies and equipment.  Determines user needs and designs, organizes and delivers both formal and informal training on election information systems operations, security administration procedures, office automation applications and basic microcomputer operations.  Serves as security administrator for the local election board by determining the appropriate level of access and privileges for systems users and assisting users with passwords and other security procedures.  Monitors contractors to ensure that ballots are prepared in accordance with established election information systems procedures and organizes and coordinates the programming and testing of voting equipment.  Conducts Level One Help Desk troubleshooting for microcomputer hardware and software problems including those encountered at polling sites during Election Day and documents problems and resolutions in reports.  Conducts routine troubleshooting of LAN issues by determining whether computers are correctly identified to the network, whether the physical connections are working, and checking whether internet protocol addresses are correct.  Coordinates the resolution of microcomputer hardware and software problems with contractors and local government and State Election Board information technology staff.  Assists local government or State Election Board information technology staff in the installation of local area networks including coordinating installation of communication lines by vendors, connection of communication lines to routers and testing circuitry.  Provides routine and ad hoc reports to the Director and Deputy Director of the local election board and the State Board of Elections’ Chief Information Officer on election information systems activities.  Represents the local election board on information technology matters by attending meetings at the State Board of Elections.  Works with local government information technology staff to maintain accurate information on local election board websites and to maintain the interface with State Board of Elections website.  May respond to general election inquiries from the public during Election Day. Performs other related duties.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in computer programming; implementing, troubleshooting or supporting local or wide area networks; installing and troubleshooting personal computers or evaluating, implementing or maintaining microcomputer hardware and software.


1. Eighteen (18) credit hours in computer information technology, programming or networking from an accredited college or university may be substituted for up to one year of the required experience.

2. Completion of a certification program in computer programming for personal computers, local or wide area networks or troubleshooting such as Microsoft Certified Professional or an equivalent program may be substituted for one year of the required experience.

3. Additional experience in computer programming; implementing, troubleshooting or supporting local or wide area networks; installing and troubleshooting personal computers or evaluating, implementing or maintaining personal computer hardware and software may be substituted for the required education on a year-for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Information Technology Management classifications or Information Technology Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

- Experience working in elections.

- Experience working with Microsoft Programs.

-Experience training adults within a classroom setting.

-Knowledge of and experience with LAN and WAN components.

-Knowledge of or experience in maintaining websites and social media sites.


1. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

2. Employees in this classification are required to be registered voters in the State of Maryland in accordance with Election Law Article, Section 2-207(d) of the Annotated Code of Maryland.


An employee of this classification may not hold any public office or party office or be a candidate for public or party office or take an active part in political management or political campaigns in accordance with Election Law Article, Section 2-301(b) of the Annotated Code of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:       

Board of Elections Attn: Recruitment  

151 West St. Suite 200

Annapolis. MD  21401   

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-974-5126.  Only additional materials that are required will be accepted for this recruitment.  All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the SBE Recruitment and Selection Division at 410-269-2859.

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-269-2859 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.