HUMAN SERVICE SPECIALIST II, CONTRACTUAL

This is a full-time contractual position within the Maryland Department of Human Services, Family Investment Administration.

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Department of Human Services

Family Investment Administration

311 Saratoga Street

Baltimore MD 21201-3500

The Data Coordinator position is in charge of assessing data collection needs based on Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) reporting and programmatic requirements. The incumbent in this position regularly review new SNAP E&T regulations and policies to determine their implications for data collections and work with the leadership within the Family Investment Administration to determine how the changes will be integrated in various systems (i.e. WORKS, Client Automated Resource and Eligibility System (CARES), and/or Eligibility and Enrollment (E&E); develops user stories in coordination with the Bureau of Systems Modernization and Information Analysis (BSMIA) and the Office of Technology for Human Services (OTHS) to document system requirements for the SNAP E&T program; and the primary point of contact for third-party partners submitting requests to the Office of Workforce Development (OWD) to confirm eligibility of individual Supplemental Nutrition Assistance Program (SNAP) recipients interested in employment and training resources.

Serves as the primary point of contact to confirm eligibility of individual SNAP recipients interested in employment and training resources; receives, tracks, and responds to inquiries from third-party partners seeking to confirm SNAP eligibility before enrolling customers in the program; develops and oversees implementation of the SNAP E&T referral protocol; trains Local Department of Social Services staff on how to refer eligible SNAP customers to employment and training resources in their communities and on how to use WORKS; provides customer services in accordance with agency standards; reviews SNAP E&T regulations and policies to assess data collection needs and works with relevant units to implement the changes in databases maintained by the department; discusses new data collection or reporting requirements with FIA/OWD leadership; participates in User Acceptance Testing to ensure newly introduced data and reporting functionalities are properly integrated in systems; leads the development and submission of routine and ad hoc SNAP E&T reports; and performs other related duties as assigned.

Education: A Bachelor’s degree from an accredited college or university.

Experience: One year of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classification or Administrative Office specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience and education.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience in the administration of a human services program, which includes, conducting studies and analyses of programs, procedures, practices and organizations.
• Working knowledge of data collection, entry, monitoring, management and systems/programs changes and enhancements as it relates to human services programs.
• Knowledge and use of personal computer, and network servers for database management and reporting, spreadsheets, and MS Office.
• Experience with mainframe computer terminal systems, i.e., Client Automated Resource and Eligibility System (CARES), WORKS and Financial Management Information System (FMIS).  

NOT APPLICABLE.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.  

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

If you have any questions abut this recruitment, please contact the Department of Human Services at (410) 767-7414.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Tonya N. Brown, Department of Human Services, Employment Services Unit, 311 W. Saratoga Street, Baltimore MD 21201-3500.

TTY  Users: call via Maryland Relay    

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.