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HUMAN SERVICE PRGM PLN ADMINISTRATOR

Continuous Quality Improvement Analyst

Recruitment #19-001532-0002

Introduction

This is a Position Specific Recruitment for Department of Human Services, Social Services Administration.

GRADE

17

LOCATION OF POSITION

Department of Human Services

Social Services Administration

Continuous Quality Improvement

311 W. Saratoga Street

Baltimore, MD 21201

Main Purpose of Job

This position supports the development and implementation of Continuous Quality Improvement (CQI) process that utilizes evidence-driven decision-making within the Department of Human Services (DHS), Social Services Administration (SSA) and Local Department of Social Services (LDSS). The incumbent in this position designs technical assistance strategies for child welfare programs based on the review and analysis of quantitative and qualitative data; assists with customizing local, regional, and statewide technical assistance plans; consults with local department administrators and Federal program officers, and meets with other internal and external stakeholders. The CQI Analyst conducts program evaluation of the Local Department's child welfare programs, to include: analyzing performance and outcome data, conducting case reviews, interviewing children, families and community stakeholders, and providing consultation on strategies to improve child welfare practice, performance, and outcomes. This position requires overnight travel up to 40% to LDSSs and must be able to drive a State or personal vehicle as required.

POSITION DUTIES

Conducts CQI reviews with the 24 LDSS; coordinates LDSS preparation and participation in the CQI process; conducts face-to-face meetings, trainings, telephone calls, provides technical assistance, and prepares and sends formal correspondence; gathers and analyzes data, including SSA Indicators, case reviews, interviews, and other data sources; reviews and prepares analytical reports; assesses the LDSS child welfare performance and outcomes based on Local, State, Federal, national standards, and best practices; conducts comprehensive child welfare reviews in Maryland Children's Electronic Social Service Information Exchange (MD CHESSIE), following the formal case review instrument; conducts interviews with children, families, caseworkers, supervisors, and community stakeholders; prepares comprehensive reports of data, case review, and interview findings; analyzes quantitative and qualitative data to determine state and local child welfare trends and causes in practice, performance, and outcomes; provides consultation to LDSS during development of Continuous Improvement Plans and monitors the implementation and progress; consults and provides recommendations on course-corrections as needed, based on analysis of data and other information; considers all relevant child welfare policies, regulations, laws, and best practices in assessing child welfare practice, performance, outcomes and recommends improvement strategies; and performs other duties as assigned.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: A bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.

 

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of the required minimum qualification experience must have been in a public or private child welfare agency or working in a Federal, State or Local Human Services Agency providing data analysis, program evaluation or program management of a program closely related to the child welfare population.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualifications. Include clear and specific information on your application regarding the qualifications.

1. Two years of experience utilizing the Statewide Automated Child Welfare Information System, qualitative and quantitative data analysis and MD CHESSIE.

2. Two years of experience implementing continuous quality improvement processes in a human services environment.

3. Two years of experience interviewing stakeholders in the Human Services Field.

4. Two years of experience synthesizing/analyzing information from written sources such as case records or verbal sources such as interviewing stakeholders.

5. Flexibility in a busy environment.

6. Strong time management, priority setting and problem-solving skills.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:          

Department of Human Services

Examination Services Unit

311 W. Saratoga Street, Room 134

Baltimore, Maryland 21201

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

Resumes will NOT be accepted in lieu of completing the application.  

TTY Users: call via Maryland Relay.  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   People with disabilities and bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply.