HUMAN SERVICE PRGM PLN ADMINISTRATOR
Continuous Quality Improvement Analyst
|Department||DHS - Social Services Administration|
|Date Opened||1/24/2019 12:00:00 AM|
|Filing Deadline||2/7/2019 11:59:00 PM|
|Salary||$47,795.00 - $62,032.00/year with potential growth to $76,513.00/year|
|HR Analyst||Kendra Young|
This is a Position Specific Recruitment for Department of Human Services, Social Services Administration.
LOCATION OF POSITION
Department of Human Services
Social Services Administration
Continuous Quality Improvement
311 W. Saratoga Street
Baltimore, MD 21201
Main Purpose of Job
This position supports the development and implementation of Continuous Quality Improvement (CQI) process that utilizes evidence-driven decision-making within the Department of Human Services (DHS), Social Services Administration (SSA) and Local Department of Social Services (LDSS). The incumbent in this position designs technical assistance strategies for child welfare programs based on the review and analysis of quantitative and qualitative data; assists with customizing local, regional, and statewide technical assistance plans; consults with local department administrators and Federal program officers, and meets with other internal and external stakeholders. The CQI Analyst conducts program evaluation of the Local Department's child welfare programs, to include: analyzing performance and outcome data, conducting case reviews, interviewing children, families and community stakeholders, and providing consultation on strategies to improve child welfare practice, performance, and outcomes. This position requires overnight travel up to 40% to LDSSs and must be able to drive a State or personal vehicle as required.
Conducts CQI reviews with the 24 LDSS; coordinates LDSS preparation and participation in the CQI process; conducts face-to-face meetings, trainings, telephone calls, provides technical assistance, and prepares and sends formal correspondence; gathers and analyzes data, including SSA Indicators, case reviews, interviews, and other data sources; reviews and prepares analytical reports; assesses the LDSS child welfare performance and outcomes based on Local, State, Federal, national standards, and best practices; conducts comprehensive child welfare reviews in Maryland Children's Electronic Social Service Information Exchange (MD CHESSIE), following the formal case review instrument; conducts interviews with children, families, caseworkers, supervisors, and community stakeholders; prepares comprehensive reports of data, case review, and interview findings; analyzes quantitative and qualitative data to determine state and local child welfare trends and causes in practice, performance, and outcomes; provides consultation to LDSS during development of Continuous Improvement Plans and monitors the implementation and progress; consults and provides recommendations on course-corrections as needed, based on analysis of data and other information; considers all relevant child welfare policies, regulations, laws, and best practices in assessing child welfare practice, performance, outcomes and recommends improvement strategies; and performs other duties as assigned.
Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.
Education: A bachelor’s degree from an accredited college or university.
Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.
2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.
Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
Two years of the required minimum qualification experience must have been in a public or private child welfare agency or working in a Federal, State or Local Human Services Agency.
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given to applicants that possess the following preferred qualifications. Include clear and specific information on your application regarding the qualifications.
1. Two years of experience utilizing the Statewide Automated Child Welfare Information System, qualitative and quantitative data analysis and MD CHESSIE.
2. Two years of experience implementing continuous quality improvement processes in a human services environment.
3. Two years of experience interviewing stakeholders in the Human Services Field.
4. Two years of experience synthesizing/analyzing information from written sources such as case records or verbal sources such as interviewing stakeholders.
5. Flexibility in a busy environment.
6. Strong time management, priority setting and problem-solving skills.