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Recruitment #19-001532-0007




Department of Human Services

Family Investment Administration

311 W. Saratoga Street

Baltimore, MD  21201

Main Purpose of Job

This position serves as the Food Supplement Employment and Training (FSET) Program Manager to oversee the performance of Third-Party partner contracts and to support Local Departments of Social Services (LDSS) in their efforts to ensure that the Food Stamp Program (FSP) recipients are equipped with the skills necessary to obtain and retain employment. The incumbent in this position also serves as the primary liaison between the Department of Human Services (DHS), Maryland Department of Labor, Licensing and Regulation (DLLR), U.S. Department of Agriculture (USDA), Third-Party Partners and other key stakeholders. The position requires travel throughout the state, and overnight stays are to be expected.


This position manages the Food Supplemental Employment and Training (FSET) Third-Party partner contracts and supports Local Department of Social Services (LDSS) in the implementation of the program; serves as a liaison between Department of Human Services (DHS) and FSET stakeholders, including but not limited to the USDA, DLLR, LDSS offices, business community, advocates, etc.; ensures accuracy of collected data to quantify contractor performance; confirms data integrity of quarterly reports and other reports provided by partners; validates reported evaluation of partner's performance measurements and submits to the Assistant Director/Director of Workforce; reviews, evaluates and analyzes partners' caseloads to determine client files to ensure minimum contract and handbook requirements; leads the development of the annual FSET plan; develops and implements technical assistance initiatives to support Third-Party partners, LDSS offices in the implementation of FSET; conducts monitoring visits to ensure programs are implemented in accordance with approved plans; develops monitoring visits and reviews of Third-Party Partners Corrective Action Plans, including follow up site visits for implementation confirmation; plans and facilitates meetings and develops program manuals; coordinates an annual on-boarding event for the Third-Party Partners; reviews legislation, laws, and policies to assist in developing strategies to ensure compliance with FSET Supplemental Nutrition Assistance Program (SNAP) employment and training requirements; and performs other related duties as assigned.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: A bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience managing vendor relations including contract monitoring, oversight and technical assistance.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate would possess:

1. Two years of experience developing and managing budgets for a human service program.

2. Two years of experience developing policies to deal with third-party contractors and customers to help maintain best practices, provide a baseline for accountability expectations, and protect against legal, regulatory, and liability issues.

3. Ability to independently develop complex documents including but not limited to state plans, federal reports, request for proposals, scopes of work, and protocols.

4. Demonstrated experience with managing large volumes of documents and keeping thorough records.

5. Demonstrated experience working with or for a Workforce Development Program for at least two years. 


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have questions concerning the recruitment process for this position, please call 410-767-7414.

TTY Users: call via Maryland Relay.

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.