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Human Service Administrator I

Assistant District Manager

Recruitment #19-001533-0001


This is a Position-Specific Recruitment for the Department of Human Services, Baltimore City Department of Social Services.




Department of Human Services

Baltimore City Department of Social Services

Family Investment Administration

18 Reedbird Avenue

Baltimore, MD 21225

Main Purpose of Job

The main purpose of this position is to function as an assistant manager by assisting in the administration of the direct delivery of services for the Family Investment Center and other income support programs to eligible residents within the geographical boundaries of a Family Investment Center in Baltimore City. The Family Investment Administration of the Baltimore City Department of Social Services directs activities to assist families with children while preparing them for independence.


Directs the implementation of ongoing, changes, and new program requirements in order to comply with Temporary Cash Assistance (TCA), The Temporary Disability Assistance Program (TDAP), Food Supplement, and MA regulations. This is done by reviewing and interpreting program requirements, discussing new and revised requirements, conducting FI staff meetings, writing operating procedures, providing policy clarification, and monitoring to ensure that staff are implementing the requirements correctly.

Ensures compliance with federal and local policies by overseeing the timely and accurate completion of applications, redeterminations, and corrective actions by meeting with supervisors, individual case managers, and utilizing the Client Information System (CIS), Medicaid Management Information System (MMIS II), Data Watch as well as regularly generated reports including the Application Status Report and in house control systems. On behalf of the agency, contact the legal counsel of MA applicants to keep them abreast of the status of their client's application and prevent a case from going to court. Monitors cases sent to the State Review Team. Monitor Alerts.

Retrieves information from Data Watch and prepare the 230 code denial report. Review Application Status Report weekly to ensure cases are being completed timely, coded correctly, assigned to appropriate staff, case assignments are made equitably, etc., and prepare memoranda of instruction, develop action plans, recommend training, reassign cases to address concerns.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Applicants may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education. 


Applicants must meet the selective qualification(s) to be considered.  Include clear and specific information on your application regarding your qualifications.

One year of the required minimum qualification experience must have been recommending and implementing corrective actions and/or policy and procedural changes.


Strong preference will be given to applicants that possess the following preferred qualification(s).

Include clear and specific information on your application regarding the qualifications.  The ideal candidate will possess the following:

1.One year of  experience providing customer service to internal and external stakeholders.

2.One year of supervisory experience.

3.One year experience using CARES (Client Automated Resources and Eligibility System).

4.One year experience using Microsoft Office Suite and/or Google Suite.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 133, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment.

All additional information must be received by the closing date and time. If you have any questions concerning the recruitment process for this position, please call 410-767-7414.  

TTY Users: call via Maryland Relay 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. 

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.