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Recruitment #19-001533-0002




Department of Human Services

Child Support Administration

Baltimore City Office of Child Support Field Services &

Child Support Administration Out-Stationed Customer Service Unit

311 W. Saratoga Street

Baltimore, MD 21201

Main Purpose of Job

This position serves as the Contract Manager for the Baltimore City Office of Child Support (BCOCS) privatization contract within the Department of Human Services (DHS). The incumbent in this position is responsible for contract compliance and performance which involves the following: participates in the decision-making about modifying the existing privatization contract and budget modifications; participates in planning and coordinating activities necessary for the implementation of the contract; supervises the planning development, implementation, and management of new Request for Proposal (RFP); participating in meetings on goal setting with Cooperative Reimbursement Agencies (CRA) that provide child support services to BCOC; participates in meetings with other government agencies that provide support services to BCOCS; develops and manages service contracts that provide services to the Baltimore City Office of Child Support; participates in monitoring compliance with contract requirements and any necessary corrective action plans; identifies and secures resources for implementation of new contracts; provides technical support to the contractor; develops corrective action plans; analyzes child support legislation, regulations, policy and makes recommendations; this position also supervises the Out-Stationed Customer Service Unit.


Monitors contractor expenditure reports and reconciles invoices; monitors the contractors performance; ensures goals and deliverables; conducts site visits/walk-through at BCOCS and child support locations; ensures the contractor's compliance with the technical requirements of the contract; designs and develops RFP, Invitations for Bid (IFB), or other solicitations as needed to ensure that each plan (to include RFPs and other solicitations) for a contract is designed, developed, and implemented in accordance with all applicable policies, rules and regulations; develops and implements corrective action procedures by notifying the contractor of deficiencies, requires the submission of a corrective action plan (CAP), and follows up actions taken to resolve identified deficiencies; supervises the CSA Out-Stationed Customer Service Unit; assigns, trains, reviews and approves the work of Out-Stationed Customer Service Unit; and performs all other related duties as assigned.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes: 1. Applicants may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.



Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience monitoring service contract compliance and performance in a human service program.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate will possess the following:

1. One year of experience working in a Title IV-D Child Support Program.

2. One year of experience creating expenditure reports and reconciling invoices.

3. One year of experience working with Microsoft Office Suite - Word and Excel to create reports and spreadsheets.

4. Strong written and oral communication skills. 

5. Demonstrated skills in effective time management, priority setting, multi-tasking, problem solving, and critical thinking.

6. Six months of supervisory experience.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have questions concerning the recruitment process for this position, please call 410-767-7414.

TTY Users: call via Maryland Relay.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.