HUM SER ADMIN I

17

DHS/ Baltimore City Department of Social Services

2000 N. Broadway

Baltimore, MD 21213

The main purpose of this position is to function as an assistant manager by assisting in the administration of the direct delivery of services for the Family Investment Center and other income support programs to eligible residents within the geographical boundaries of a Family Investment Center in Baltimore City. The Family Investment Administration of the Baltimore City Department of Social Services directs activities to assist families with children while preparing them for independence. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the department.

Directs the implementation of ongoing, changes, and new program requirements in order to comply with Temporary Cash Assistance (TCA), Temporary Disability Assistance Program (TDAP), Food Supplement, and Medical Assistance (MA) regulations. This is done by reviewing and interpreting program requirements, discussing new and revised requirements, conducting Family Investment (FI) staff meetings, writing operating procedures, providing policy clarification, and monitoring to ensure that staff are implementing the requirements correctly. Ensure compliance with federal and local policies by overseeing the timely and accurate completion of applications, redeterminations, and corrective actions by meeting with supervisors, individual case managers, and utilizing the Client Information System (CIS), Medicaid Management Information System (MMIS), Data Watch as well as regularly generated reports including the Application Status Report and in house control systems. On behalf of the agency, contact the legal counsel of MA applicants to keep them abreast of the status of their client's application and prevent a case from going to court. Monitor cases sent to the State Review Team.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Applicants may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience developing administrative procedures and evaluating efficiency and effectiveness for Family Investment Administration (FIA) Programs.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year experience providing customer service to internal and external stakeholders.

2. One year of supervisory experience.

3. One year experience using CARES (Client Automated Resources and Eligibility System).

4. One year experience completing basic calculations in Microsoft Excel.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay