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ADMINISTRATIVE SPECIALIST II

Recruitment #19-001756-0025

Introduction

This is a position Specific Recruitment for the State Department of Assessments and Taxation, Charter Filing and Processing Division, Baltimore City Assessment Office.  The resulting eligible list will be used for this position only.  Interested persons will need to reapply for future recruitments in this classification.

 

GRADE

11

LOCATION OF POSITION

301 W. Preston Street, Room 809
Baltimore, MD 21201

Main Purpose of Job

Incumbent is responsible for the oversight of the processing of expedited, non-expedited request and telecommunication services and supervision of subordinate staff in the Charter Filing and Processing Division.

POSITION DUTIES

Incumbent is responsible for the smooth, prompt and courteous operation of certificate processing in the public service area. This includes provision of expedited copies, name reservations, certificates of status and processing of cash transactions. Theses responsibilities also comprise of the Charter Information customer service phone lines.  

Incumbent assures that all microfilm viewing and copy machines are in working order; calls service, if necessary, and verifies functioning following service.  

On a daily basis, incumbent assures that the public service area and the search room area has adequate personnel to process certificates of status, name reservations and make and certify charter documents: to assist the walk-in public.  

It is incumbent’s duty to assure that processing of expedited, faxed and mailed documents and document requests are processed within the time frames set out by the Code of Maryland Regulations.  

Incumbent must supervise the processing of all work processed by the Department at no charge. These requests are made by governmental entities or volunteer fire companies (exempt from processing fees by statute).  

Incumbent is responsible for responding to complex or problematic customer requests concerning expedited processing which arise on an in-person or telephonic basis.  

Incumbent is responsible for accounting for the cash receipt and credit card transaction arising from expedited fax or in-person requests.

MINIMUM QUALIFICATIONS

Education: Completion of 60 credit hours at an accredited college or university.

Experience: One year of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.

2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Knowledge and experience administering employee evaluations.
Knowledge and experience administering counseling and discipline actions.
Experience supervising a minimum of 4 employees in a professional setting.

LIMITATIONS ON SELECTION

Must be willing to work in Baltimore City.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. 

EXAMINATION PROCESS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire. The examination will consist of a rating of your education, training and experience as presented on your application and as they relate to the requirements of the position. The supplemental questions will be used as part of the rating process.

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application.  The online application process is STRONGLY preferred.  If online access is not available, you may submit a paper application and resume to:  

Department of Assessments and Taxation

Attn:  Human Resources Department

Room 511, 300 W. Preston Street, Baltimore, MD  21201.

Applications must be received by the closing date.  If you have any questions, please contact Human Resources at 410-767-1140.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.