ADMINISTRATIVE SPECIALIST II
|Department||PSC General Administration and Hearings|
|Date Opened||5/31/2019 11:59:00 PM|
|Filing Deadline||6/14/2019 11:59:00 PM|
|Salary||$33,178.00 - $52,095.00/year|
|HR Analyst||Tenea Allen|
The Public Service Commission (PSC or Commission) regulates public utilities and certain passenger transportation companies doing business in Maryland. The Commission regulates gas, electric, telephone, water, and sewage disposal companies. Also subject to the jurisdiction of the Commission are electricity suppliers, fees for pilotage services to vessels, construction of a generating station and certain common carriers engaged in the transportation for hire of persons. The PSC’s jurisdiction extends to taxicabs operating in the City of Baltimore, Baltimore County, Cumberland, and Hagerstown.
The categories of regulated public service companies are listed below: electric utilities; gas utilities; combination gas and electric utilities; telecommunications companies; water, and water and sewerage companies; passenger motor vehicle carriers (sedans, limousines, and buses); railroad companies; taxicab companies; and other public service companies.
The Commission is empowered to hear and decide matters relating to: (1) rate adjustments; (2) applications to exercise or abandon franchises; (3) applications to modify the type or scope of service; (4) approval of issuance of securities; (5) promulgation of new rules and regulations; and (6) quality of utility and common carrier service.
LOCATION OF POSITION
William Donald Schaefer Tower
6 St. Paul Street
Baltimore, MD 21202
Main Purpose of Job
-Maintain clear, comprehensive records of investigations so that it can be managed and properly on appeal, if necessary. This includes closing cases in a timely manner (within 60 days of receipt), and updating the OER database with all appropriate information related to the investigation.
-Maintain positive, professional relationship with representatives of the regulated utilities and the Commission
-Answer telephone calls and accept oral requests for payment plan or extensions from residential customers
-Only when the customer's service is off and where the customer does not dispute the validity of the outstanding bill, accept oral complaints to investigate and resolve any aspect of a consumer's regulated utility service. As part of the investigation, ensure that the utility, competitive supplier and/or customer is in compliance with COMAR, applicable tariffs, Commission Orders and decision. Prepare a written, proposed resolution of the complaint.
-Remain familiar with current events pertaining to the energy industry including results of proceedings pending before the Commission, changes to COMAR or Maryland statute, tariff updates, and Commission rulings on cases coming from OER.
Education: Completion of 60 credit hours at an accredited college or university.
Experience: One year of experience in administrative or professional work.
1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.
2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.
DESIRED OR PREFERRED QUALIFICATIONS
Experience investigating, mediating and resolving consumer complaints
Fluency in both English and Spanish
Experience presenting organization-and customer service-related information to clients and the general public
Extensive knowledge of Microsoft Office and Google Suite
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.