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HUMAN SERVICE SPECIALIST IV

QUALITY CONTROL ANALYST

Recruitment #19-001905-0004

Introduction

THIS RECRUITMENT IS LIMITED TO CURRENT DEPARTMENT OF HUMAN SERVICES EMPLOYEES.

GRADE

15

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES

FAMILY INVESTMENT ADMINISTRATION

311 WEST SARATOGA STREET

BALTIMORE, MD 21201-3500

Main Purpose of Job

This position with the Department of Human Services, Family Investment Administration, Bureau of Quality Control conducts field audits, investigates, analyzes and evaluates cases processed by Family Investment Case Managers and reviewed by Family Investment Supervisors.

POSITION DUTIES

Compiles and writes comprehensive evaluation reports of Quality Control field audit findings by analyzing data in a logical and sequential manner; prepares clear and concise written presentations of findings; interprets and applies laws, rules and regulations affecting the particular benefit program; deciphers complicated technical documents such as leases, life insurance policies and court documents; analyzes local department operational procedures; suggests corrective action specific to the local department errors and deficiencies observed and summarized; obtains case record files and other documentation each month for customers in any of the 24 Local Departments of Social Services (LDSS) randomly selected; contacts customers and LDSS to obtain physical case records and/or collateral sources from banks, employers, landlords, other government agencies and community-based providers; accesses specific information from the following: Client Automated Resource and Eligibility System (CARES), Child Support Enforcement System (CSES), Maryland Automated Benefits Screens (MABS), Medicaid Management Information System (MMIS), Motor Vehicle Administration (MVA), Systematic Alien Verification for Entitlement (SAVE), State Verification Exchange System (SVES), and WORKS; conducts independent field audits of randomly sampled DHS customer's cases; identifies areas of policies, systems and procedures in which particular local departments have a need for additional training; provides technical assistance including clarification of policy to local departments; confers with agency supervisors and/or programs managers on-site in the local departments to provide guidance for prevention of potential errors; serves as disaster relief staff who are prepared to be deployed to the front-lines across the State in times of an emergency to ensure continuation of DHS operations; travels with overnight stays; and performs other related duties and/or special projects as required.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human
services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes: 1. Additional professional or technical experience in the administration
of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

SELECTIVE QUALIFICATIONS

Two years of the required minimum qualifications must have included determining eligibility experience with Food Supplement and Temporary Cash Assistance benefit programs.

LIMITATIONS ON SELECTION

LIMITED TO CURRENT DEPARTMENT OF HUMAN SERVICES EMPLOYEES WILLING TO WORK IN DOWNTOWN BALTIMORE CITY.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay