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Quality Assurance

Recruitment #19-001905-0007


This recruitment is being conducted to fill a vacancy for the Charles County Department of Social Services in LaPlata, Maryland.

LaPlata is located in Southern Maryland, about 55 miles south of Washington, DC and 65 miles south/southwest of Baltimore.




Charles County Department of Social Services

200 Kent Avenue

La Plata, MD 20646

Main Purpose of Job

The main purpose of this job is to assist the Family, Adult and Children Services (FACS) Division in providing and maintaining statistical reports for the FACS programs within the local Department. 


Work cooperatively with Assistant Director, Administrators, Supervisors, and Family, Adult and Children Services staff to adhere to time frames and guidelines so that work performed in the field is entered in a timely manner.

Collect and maintain accurate statistical reports for Family, Adult and Children Service programs including Place Matters goals and outcomes, the completion and analysis of peer review data, agency data and Business Objects data.

Ensure that data is collected and entered into the system, offering support to workers on completion. Complete data reports as required and monitor Milestone reports for the different program areas.

Provide continuous one-on-one and group support and trainings to case managers with regard to MDCHESSIE or any other areas of services requested by the Assistant Director, monitor agency compliance on policy requirements.

Manage DHS/SSA/FACS program reports and ensure accuracy of data. Provide support to Family, Adult and Children Services (FACS) Leadership in the management of data to assist in supervision and plans of action for staff when required.

Practice and service delivery including an examination of Fatality Reviews and risk factors for re-entry of children into foster care placement. Recommendations for service delivery improvement will be made.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: A bachelor’s degree from an accredited college or university.

EXPERIENCE: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education. 


Six months of experience in the collection, compilation, classification and tabulation of data.        

One year of experience with Excel computer software. 

One year of experience in a Child or Family Services program. 

A bachelor’s degree with a major in the areas of Human Services, Social Work or Psychology. 


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M on the closing date.  Resumes will NOT be accepted in lieu of completing the application.   

Please upload any requested supporting documentation. Resumes are not required. If you are unable to upload, please fax the requested information to 410-333-0882. 

Only additional materials that are requested will be accepted for this recruitment. If you have any questions concerning the recruitment process for this position, please call 410-767-7414.  TTY Users: call via Maryland Relay.    

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.